Home Depot Informative - Don't order from homedepot.com - WHAT A MESS !
We do not have a local home depot. Went to the store 60 miles away and purchased a patio table and chairs. That is all we had room for in our vehicle. Ordered the rest from homedepot.com - to save another trip and borrowing a truck. Had FREE SHIPPING within 5-7 days. Emailed 2 times to check on the order status - never a response. After 12 days, called the 800 number-waited 45 minutes to speak to someone who said part of my order was backordered. The rest was available and would be here within a week. After a week, called 800 number again - waited another 45 minutes to speak to someone - was told ALL of my order was now backordered for another month. I immediately cancelled the whole order and we borrowed a truck and went back to the store and purchased the furniture. That was 3 weeks ago. Last week, received and email that MY ORDER HAD SHIPPED!
Called the 800 number again - waited 1 HR. 45 MINUTES to speak to someone who told me to reject the order when delivered and have shipped back to HomeDepot. It came yesterday and I had UPS immediately take it back. Now I will have to try to get my account credited for what was sent. From my experience so far - that will also be a headache!!
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