SprintPCS Complaint - "Issues" with Treo 650 phones
ROSEMEAD, CALIFORNIA -- Thanks for your comments. To answer some of them, I live in a "shadow zone" for cell phones and ALL services have a high rate of drops here. I certainly DID read my manual but I did it slowly so I wouldn't get overwhelmed by the new technology being explained. Today, the second level Tech Support people twice admitted that the Treo 650 had "... some issues" that made it crash while receiving e-mails. I spent the day uninstalling the Palm softwear FOUR times and re-installing it - twice from the disc provided and twice from the internet. We also did several soft resets and two hard resets. All that happened is that I lost all of my Palm files (including my backups) and STILL cannot do a sync between my PC and my handheld. I spent a total of 20 hours on the phone with them over two days (starting at 4:30 AM this morning).
I will be visiting my lawyer tomorrow in hopes that I can join a class action suit against Sprint based on the fact that when I bought the phone five weeks ago the salesman convinced me that the phone I wanted was outdated and had "issues" that were solved by the 650. To find out that it was the 650 that had these "issues" and was being replaced by a newer phone is the crux of the problem. I was also told that the phone included services in the basic plan that actually cost extra.
Finally, though I must admit that I am NOT a techie, I DO reasearch the products I buy. I just bought a digital SLR camera after one year of study. I spent all of February and April getting info on cell phones that meet my needs and price range. The simple fact is that Sprint sales persons and their staff lied to me -about services included, about rebates, about the source of problems. You can snarl all yoo want about reading the manual and doing your homework, but are you telling me that, as long as it is high tech with lots of bells and whistles, these sorts of business practices should be condoned???