Capital One Complaint - Capital One Run-around
I have been trying to get Capital One Direct Banking to release funds I have in a money market account. Each time I have called, the person tells me that the order to release the funds has been received and that my funds should be transferred to my bank account in two to five days. The funds, however, are NEVER transferred. I have talked to numerous people including account supervisors. Each time I am given a different excuse as to why the funds have not been transferred.
Today when I called I was told that my account had been restricted. When I asked why, the account supervisor told me it is because two previous addresses needed to be verified. I told her that the previous addresses had been verified when I opened the account. She admitted that this was true and informed me that she was only now lifting the freeze on my account.
Each time it has been a different excuse. I'm not sure if I will EVER get the funds from my Capital One money market account or not. Capital One has refused each and every time to provide me with a confirmation number or verification number to confirm that the funds would be transferred. They have each time refused to tell me when I might expect to receive the transfer (except to say "2 to 5 days," which has always been untrue).
I will never put another penny into Capital One. I am planning on moving all my funds to a local financial institution where I can walk in and visit with a professional face to face.
Anybody have any ideas on how to get Capital One to release my money?
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