Juniper US Airways Card Complaint - Primitive policy generated by primitive thinking
Recently, I was offered a Platinum M/C by US Airways. As I fly frequently I accepted.
Last month I was away in Europe and used the card for car rental, all was smooth.
This week I am in Israel but at Avis office I was told, my card was Blocked. My balance stands at Zero. Avis Israel personnel were kind enough to contact Juniper and as I went on-line, I gave the Rep. all needed info. then was advised by her I must call in 3 hours and talk to "Security Dept".EST was then 04:40 and Avis Israel was about to close down for the Sabbath. Next day Avis would open it's doors would be Sunday 08:00.
I realized I am not having my rented car today, but one cannot fight windmills, can one?
Avis promised to save the booking for Sunday, and I had to "kill" 3 hours till the Lords at "Security Dept" would show up for work.
The info. I received from MARK, at Customer Security Dept. is as follows:" your account was blocked because the charge was initiated from outside the USA". I did not believe my ears!
Since when are "Platinum Cards" or any cards, limited for usage in the USA only? then he continued and asked me to calrify "some Irregularities" on my credit report. At that moment I realised, his previous reasoning was nothing but a lie. They blocked my card because they are not intelligent enough to desyphere a credit report, that's all! Yet, he cannot own up to his inaptitude, so he covers it with this kindergarten lie of "charge arrived from outside the USA". Once I "helped" Mark to understand those "irregularities", he became very galant and promised:"This will never Happen again".
I am scheduled at a business meeting on Sunday early morning - in a city of approx. 240 miles away from Tel-Aviv. Thanks to Juniper Bank, I am now faced with a catch 22 situation, namely:
I need to hire a taxi for a cost of $200.- to get me on time to that important meeting, which is the cardinal reason I am in Israel!
The issue is double folded actually, How is it possible that the Charge on that card at a European Car Rental office, went through without a problem, although as you all know, Europe is also (to date) ouitside USA borders. Yet at Avis Israel Juniper Bank had a flash realisation that "Hei guys, Israel is not in the USA - or is it?" and decided to block the card.
I intend to bring suit against Juniper bank, for damages and emotional distress I had to go through from the time Avis advised me My card is useless, untill I ended my telecon with MARK at Customaer Security Dept. I shall also advise the President of US Airways of the whole apisode, encouraging his company to switch to a more reliable & trustworthy bank, if he truly cares about US Airways "frequent customers" - to remain his customers.
Last is this: Juniper bank had full my credit-report prior to accepting me as a customer,
at US Airways's request. Nothing has changed on my credit - report since I was approved, 90 days ago. What in God's name could be the reason that someone at this bank decided to take a 2nd. look at my credit-report, and so soon following my "initiation" as a customer?
Should any fellow readers wish to comment and or contribute.... you are most welcomed.
Thank you for taking the time to read my very recent experiences with that bank, who's owners is the long standing Barclays bank of London U.K. I must take my Hat off as a clear sign of respect to the British parent bank. I only hope that in case Barclays bank's CEO carries a Juniper "Platinum" credit card, they would advise him that the U.K. is out of the US Int'l recognized borders. The real problem with Juniper policy is this: Had Security dept. advised their Customers Service they blocked my card due to a,b,& c,- then the Rep. I spoke to from Avis's offices would be equipped to advise me the reasons and not just say:" I know nothing, you need to call security in 3 hours".
If a bank wants to be respected by it's customers, they should think ahead and offer solutions in real time, not just act as kindergarten children. Thank you again.