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DISCOUNTFREIGHTRATE.COM Complaint - DO NOT USE THIS COMPANY

Review by dt007 on 2006-06-09
SF, CALIFORNIA -- DiscountFreightRate.COM can not be trusted. I used their service last month for a shipment to come from Connecticut to California. It was quoted at $495 for a 400lbs shipment. They promised that it would be delivered within 6 to 10 days. WELL, IT DIDN'T SHOW UP UNTIL 4 WEEKS LATER. I had to call at least 8 times wondering where my shipment went. Everytime I called, they would tell me that they were going to find out and call me back. THEY NEVER DID. Now that the shipment is finally here, I just found out today that they had charged me an extra $350 because they claim that the shipment was 800lbs instead of 400lbs. We weighted the item at 400 and they said they weighted at 800. I am calling my credit card to dispute the extra charge and will not let these people get away with this. It has been a nightmare dealing with these people. I hope you don't have to.
Comments:7 Replies - Latest reply on 2006-12-08
Posted by Hugh_Jorgen on 2006-06-09:
Ask them for a certified weight ticket. If it truly was overweight, you will have to pay the charges - it's written into the terms and conditions on the Bill of Lading you signed. But don't take their word for it, insist on a certified weight ticket - if there was a discrepency, they should already have one. It should show the location where it was weighed, the operator and the weight of the pallet.
Posted by Hugh_Jorgen on 2006-06-09:
Another thought - did they refer to the 800# figure as "dimensional weight"? Used by most carriers, it's a formula that takes into consideration how much space an item takes in a truck. For example, a 100# shipment of lead fishing weights and 100# shipment of feather pillows both weigh the same, but the pillows will take up much more space in the truck, displacing other freight. It's usually in the small print on the bill of lading that shipments are subject to being re-weighed and are subject to dimensional weighting and the bill will be reflected to show the higher weight.
Posted by Doc J on 2006-06-09:
Hugh-Great info...Two years ago, I sent some plaster cast material to an overseas charity. Then I sent about the same weight in bandages, culture tubes, and such. Second big box was almost double charged because of its dimensional weight. At first, I also thought I was being taken advantage of. Most folks don't know this. Glad you're here.
Posted by miketech on 2006-06-09:
Good information Hugh. Thanks.
Posted by Anonymous on 2006-06-10:
File a BBB complaint - so they have a record of the complaint on file. http://www.oakland.bbb.org
Posted by InThe South on 2006-06-10:
When you were quoted a price they should have asked you what you were shipping, or asked for the dimensions and the weight of the freight and then given you a quote based on the class of freight. If you gave them the proper info there should be no change in rates. I agree you should demand a certified weigh slip.
Posted by BISHOP on 2006-12-08:
Went to deiscount freight rate and the totally LIED. quoted me 1 price and when i went to pa everything was so much higher. SCAM SCAM SCAM. I went to ltlshipping.net and got treated like a human being. the price was what they said from start to finish. i got rebilled BUT it was my fault because i guessed at the wait. MY NAME IS JO AND I DISAPPROVE OF DISCOUNT FREIGHT RATE!!!
I'LL USE LTLSHIPPING.NET BEFORE THESE BOOBS ANY DAY!!!

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