Circuit City Complaint - Fraud warranty at Circuit City
RENO, NEVADA -- My daughter (15) purchased a Nano iPod at circuit city, last year(Dec 2005). They sold her the 'extended' warranty for this iPod, stating if anything goes wrong with it(excluding dropping,running car over it,etc) to bring it back for a replacement.
Well, something did go wrong with it. The left channel was not providing sound anymore. It wasn't her earphones, as we tried hers on another device and they worked just fine.
So, she calls circuit city and they tell her to bring it in for a replacement. She goes to the store to exchange it and they don't replace it. She has to take care of the returns via the internet. WHAT??$#%@!! The salesman told her when she purchased it to bring it in if it ever breaks for a replacement, and she called the store the night before to verify that she should bring it in. Wow!!! Guess the policy has changed?? And wait there's more....It is not an 'extended warranty' like they told her(My wife was with her when they told her extended), it runs concurrent with the existing manufactures warranty.
So she goes home, gets the info off of the internet and ships it in for repair/replacement.
After 2 weeks, she gets a Circuit City gift card for the purchase price of the defective Nano. They also, tell her that she'll have to purchase a new warranty for the new one. WHAT??I ask(I'm with her this time)?? The warranty is only good for a one time use on small electronics at Circuit City.
HELLO, anyone listening at Circuit City??? the manufacture warranty is still valid, I haven't used the Circuit city warranty yet. Oh no, they reply, you went through us(Circuit City)for the repair, and we sent you a gift card for the purchase of a new one. You should of sent it in to Apple if you didn't want to use your one time warranty use up. BS!!!
I'll see if I can cash out the gift card and take our business elsewhere. These warranties are a rip off and Circuit City is taking advantage of it.
Buyer beware of this scam......