411 West Italian Cafe Compliment - Above and beyond customer service

Review by GVegasNC on 2006-06-09
CHAPEL HILL, NORTH CAROLINA -- My wife and I have enjoyed both 411 West and 518 West Italian Cafes in Chapel Hill and Raleigh, NC for many years. Their food quality is consistently superior. Recently, my wife had some surgery and was only able to eat soft foods. She talked about how good some food from 411 would be -- but we are a little over an hour away from the closest restaurant they own. I found an email address for the restaurant and explained how my wife would love some of their artichoke dip. I had an email reply the next day -- they wanted to help us out. Specifically, Todd Cromer of 411 got dry ice, packed up the food, Fed Exed to us and we are enjoying it today. My wife was elated! Kudos to the Chapel Hill Restaurant group for going above and beyond the call of a great restaurant!
Comments:5 Replies - Latest reply on 2006-06-10
Posted by CobraCat77 on 2006-06-09:
I live in Raleigh and I've only been there once, but the one time I went it was superb. They sound like a company that really cares about its customers (what seems like a rarity nowadays).
Posted by Anonymous on 2006-06-09:
that is wonderful, and you are thoughtful to post it here. hope your wife is feeling better
Posted by Doc J on 2006-06-09:
Please drop them a note and/or a small token of your appreciation. Very touching post. Speedy recovery for your wife!
Posted by Anonymous on 2006-06-10:
Chapel Hill has always been one of the best places in NC and I think we just got to see some good old “southern hospitality”. Know what I mean Doc? Best wishes to you wife’s speedy recovery.
Posted by Doc J on 2006-06-10:
Yep, I know Lid. Back home, everyone's so polite that if they have road rage...they end it with "sir" or ma'am".

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