411 West Italian Cafe Compliment - Above and beyond customer service
CHAPEL HILL, NORTH CAROLINA -- My wife and I have enjoyed both 411 West and 518 West Italian Cafes in Chapel Hill and Raleigh, NC for many years. Their food quality is consistently superior. Recently, my wife had some surgery and was only able to eat soft foods. She talked about how good some food from 411 would be -- but we are a little over an hour away from the closest restaurant they own. I found an email address for the restaurant and explained how my wife would love some of their artichoke dip. I had an email reply the next day -- they wanted to help us out. Specifically, Todd Cromer of 411 got dry ice, packed up the food, Fed Exed to us and we are enjoying it today. My wife was elated! Kudos to the Chapel Hill Restaurant group for going above and beyond the call of a great restaurant!