Bosch Appliances Complaint - Refusal to Honor the Warranty
I purchased a Bosch Built In oven for our new home and had it installed December, 30 2003. In January 2006 (2 years) I noticed the porcelain interior was flaking off exposing rusted metal. I called a Bosch authorized servie contractor and was told the oven cavity had to be replaced and was covered under the Bosch extended warranty (the service call cost $100.) The porcelain interior is covered under the written warranty in the owner's manual for five years, excluding labor. Bosch says the oven is non repairable, meaning they don't have replacement cavities. They refuse to do anything except offer to sell me another Bosch oven, price starting at $1,000. up depending on the model. I paid $1,495. for the oven I have and only used it 2 years when the problem started. My cabinets were cut to fit this oven which is not a standard shape oven. They are very creative with the many reasons why the oven will not be covered under warranty. Some not all of the employees are insulting and rude.