Frigidaire Complaint - Multiple failures/repairs
ENCINITAS, CALIFORNIA -- I am writing to express my disappointment in the Frigidaire dryer we bought. We bought a Frigidaire Dryer Model number FGR341AC on November 9, 2003. We obtained a 10 year warranty on it. We were given the option and chose to pick up and install the dryer ourselves.
THE DAY we bought it and installed it, it did not work. Efforts to return the dryer were refused! I had never heard of not being able to return an unsatisfactory product. I did not have faith in a product that did not work out of the box. We were told by Frigidaire and the company we bought it from (Appliances Direct) and the warehouse we picked it up from in San Diego that they will not take it back. After much hassle from Appliances Direct who refused to rush the igniter we needed, 10 days later the igniter was received from a place less than 20 miles away. That was the first repair.
On June 8, 2003, less than 7 months later, the main motor needed replacing.. Three months after that the belt broke. The knob broke last October and needed replacing.
It was when the knob broke that I found out the 10 year warranty we got was a warranty from the store, NOT Frigidaire. The store is out of business, of course, making our warranty now useless.
Since then the belt broke twice more. Every time I call the last repair company, I’m told they don’t do Frigidaire repairs requiring me to find a new repair place. With this last needed repair, the prior company again did not do Frigidaire repairs or carry the belt for it. It took me a while to find a store that did sell and have on hand a belt. I had to drive 2 towns over to get it.
Also the dryer is suppose to hold a super size load to match the washer we bought but I can’t use this feature because it just doesn’t work
To summarize, in 2 years and one month I’ve had a new igniter, main motor, knobs and 2 belts. The belt broke for the third time 6 months later. With this last belt needed, we bought a new dryer.