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MCI Complaint - MCI misrepresentation
Complaint
WILMINGTON, NORTH CAROLINA -- After dealing with the same long distant phone carrier for years, I received a phone call at my job from MCI wanting the company to switch phone carriers. I informed them that the company I worked for was not interested. I was then asked if I wanted to switch my personal plan and that MCI would carry me on this great deal as a business plan since I was employed with a business. The rep. (which I didn't get his name. Didn't feel the need at the time.) told me of this plan that would offer me .079 cents per minute for state to state calls and .069 cents per minute for out of state calls. Including 800 number with same low rate and a calling card number that could be used with same rates as using my home phone to make long distance calls.
After using my calling card for several long distant calls for one month my phone bill was $435.05. When I notified MCI of the problem with over billing, they informed me that the plan I was sold did not exist. I then canceled my long distance service and went back to my original carrier. Approxmiately two weeks after disconnecting I received another phone call from a MCI representative, Mr. Tom Russo claiming that I was a valuable customer and wanted to bring me back to MCI. I explained to him how dissatisfied I was with MCI and would never switch back to them. He then told me that he wanted to make things right by helping me with the extremely large phone bill, with his supervisor's approval. He then placed me on hold for a few seconds and upon returning he informed me that it was approved.
I then signed up for the calling plan that would included .069 cents per min. for state to state, in-state and 800 #'s with only .09 cents per min. for using my calling card. He also told me that he would issue a credit for the balance remaing on my bill in the sum of $335.05 minus the $100.00 which I had already paid.
I requested this in writing from him and I also got the phone number and extention from which he claimed to be calling from. He informed me that if I had any problems to call him at Tom Russo 800-387-1130 ext. 5177.
A month later I received a bill for $341.50, the previous balance plus three days service.
I called trying to reach Tom Russo and after no success, I contacted customer service and was again informed that these plans never existed.
I have been paying them $25 each month to try to get this bill behind me. They threated me with legal actions. I then felt I had no other choice but to pay them in full.
To help keep me as a potential future customer, I would like the following:
I want MCI to honor the plans and rates that Tom Russo, MCI represenative sold me. I want a refund for the difference in rates.
I wonder how many other people they have done this to?
At the very least I would like a response from your company regarding this incident. Thank you for your time.
After using my calling card for several long distant calls for one month my phone bill was $435.05. When I notified MCI of the problem with over billing, they informed me that the plan I was sold did not exist. I then canceled my long distance service and went back to my original carrier. Approxmiately two weeks after disconnecting I received another phone call from a MCI representative, Mr. Tom Russo claiming that I was a valuable customer and wanted to bring me back to MCI. I explained to him how dissatisfied I was with MCI and would never switch back to them. He then told me that he wanted to make things right by helping me with the extremely large phone bill, with his supervisor's approval. He then placed me on hold for a few seconds and upon returning he informed me that it was approved.
I then signed up for the calling plan that would included .069 cents per min. for state to state, in-state and 800 #'s with only .09 cents per min. for using my calling card. He also told me that he would issue a credit for the balance remaing on my bill in the sum of $335.05 minus the $100.00 which I had already paid.
I requested this in writing from him and I also got the phone number and extention from which he claimed to be calling from. He informed me that if I had any problems to call him at Tom Russo 800-387-1130 ext. 5177.
A month later I received a bill for $341.50, the previous balance plus three days service.
I called trying to reach Tom Russo and after no success, I contacted customer service and was again informed that these plans never existed.
I have been paying them $25 each month to try to get this bill behind me. They threated me with legal actions. I then felt I had no other choice but to pay them in full.
To help keep me as a potential future customer, I would like the following:
I want MCI to honor the plans and rates that Tom Russo, MCI represenative sold me. I want a refund for the difference in rates.
I wonder how many other people they have done this to?
At the very least I would like a response from your company regarding this incident. Thank you for your time.
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