Fed-ex Complaint - Ghost deliveries
CHICAGO, ILLINOIS -- It's good to know that I'm not the only one who has a problem with fed-ex ground delivery service.What amazes me most is fed-ex continues to let the drivers get away with it.Not all fed-ex drivers are bad,just the ones I've dealt with lately.And it's true about some of the post that said when they tracked their packages on fed-ex's web site they get the read out of a package estimate delivery date only to find out later that the message has been up-dated to:delivery exception,customer unavailable or business closed.Having personally experienced this a number of times myself an with the driver not leaving any form indicating he/she was here.
The way I see it is the problem is three folds.
2.Poor business Management
3.lack of communication
Allow me to explain....Accountability...No one is held accountable as far as I can tell for repeated mistakes by fed-ex drivers.
poor business management....Fed-ex sub leases some of it's deliverers to independent drivers saving fed-ex money but causing some customers aggravation in the form of drivers who don't know their routes and rather than admit it,they simply say the customer was unavailable and the fed-ex facility having no way to verify the driver attempted a delivery,simply assume the delivery was made.
Lack of communications...Once a customer calls fed-ex and inquires about their package/s they are told it is out on the truck for delivery.
P.S. you never get the facility the driver works out of, just the 800 main facility.
The agent politely tells you 'We have no way of contacting the driver once the driver leaves the station,however we will call the station the driver works out of and leave a message and someone will call you back later to inform you of status of your package.My experience has been a hit and miss scenario...mostly miss.I.ve called fed-ex and e-mailed them to suggest they put some form of communication in the truck with the drivers so the station the driver works out of can contact the driver on a moments notice to avoid problems such as these in the future.It doesn't have to be anything elaborate or fancy..A cell phone with a direct link to the station and driver could do just as well.When the suggestion was made, you can imagine the response I got.It's safe to say it won't be happening anytime soon.Granted I don't live in the best of neighborhoods, but fed-ex is in the delivery business and the drivers it hires knows this as well,plus the fact that...And I've seen this for myself,some drivers will drive by a place of delivery and see a bunch of people hanging outside and decide right then and there they're not going to make the delivery.
As a fed-ex driver you know that you might have to make deliveries anywhere and everywhere your assigned route.In all fairness to the drivers however I also concede that sometimes circumstances beyond the drivers control can account for packages being late or damaged,but when the offense is repeated over 3/4 the time,at the same address,
Rather that lie and say the business was closed or customer was unavailable, just tell the truth...Some of you was to scared to make that particular delivery.Because I'm handicapped, I do a lot of shopping online and don't need the aggravation of wondering if my packages might get delivered.Add to the fact that there are 3 adults here and there is always an adult here to receive my packages, then there is no reason I should have to go through these changes just to get a package.Like most delivery companies fed-ex offer pick up option...You or your agent can pick up your package/s at a fed-ex facility.Thats not a viable option...When you pay for shipping and handling for a package, you expect it to be delivered to your door(not you have to pick it up at a fed-ex facility...(if you do pick up your package/s from any delivery service, will they reimburse you for shipping)?
Ha! Ha! What a joke.
Anyways,thanks for letting me get this off my chest,the problem is still there but I feel much better knowing that there are others out there like me who understand the frustration of having to deal with a company that seems to not care about it,s customer,s.