Empirepets.com Complaint - EmpirePets.com is a terrible etailer
ORLANDO, FLORIDA -- This merchant took my order on April 29th 2006. After 3 weeks I e-mailed to request the status since no product had arrived. Received no answer to e-mail. After a month, ordered from another e-tailer (who delivered it within 4 days). After 5 weeks, received an e-mail saying the order was on its way. When I wrote to tell them I no longer needed the order, they blamed me for never writing to cancel the order. Item arrived on June 12th. Apparently they can ignore e-mails, and not indicate their intentions, but customers are supposed to keep sending e-mails. Anyone else think 6 weeks is too long for typical pet supplies ?
Empire Pet Supply
3000 Johnson Ferry Road
Marietta, GA. 30062
Phone 404-543-5882 (for credit card orders only)