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Empirepets.com Complaint - EmpirePets.com is a terrible etailer

Review by Droob2222 on 2006-06-14
ORLANDO, FLORIDA -- This merchant took my order on April 29th 2006. After 3 weeks I e-mailed to request the status since no product had arrived. Received no answer to e-mail. After a month, ordered from another e-tailer (who delivered it within 4 days). After 5 weeks, received an e-mail saying the order was on its way. When I wrote to tell them I no longer needed the order, they blamed me for never writing to cancel the order. Item arrived on June 12th. Apparently they can ignore e-mails, and not indicate their intentions, but customers are supposed to keep sending e-mails. Anyone else think 6 weeks is too long for typical pet supplies ?

Empire Pet Supply
3000 Johnson Ferry Road
Suite 103/104
Marietta, GA. 30062
Phone 404-543-5882 (for credit card orders only)
DBA EmpirePets.com
DBA millenniumempire.com
Comments:4 Replies - Latest reply on 2008-01-24
Posted by CobraCat77 on 2006-06-14:
While technically you SHOULD have called to cancel the order, I agree with you that the business should have acted better. After no replies to emails inquiring about my order after 4 weeks, I probably would have done the exact same thing as you did.
Posted by Hugh_Jorgen on 2006-06-14:
E-Mails do get lost from time to time. It's not unreasonable for them to expect you to cancel the order - either by email or with a phone call.
Posted by Doc J on 2006-06-15:
Try "Doctors Smith & Foster" for mail order or Web purchase pet supplies. Good CS, outstanding products, and fairly reasonable prices. We've used them for years. Had one unhappy incident...it happens.
Posted by Dogfather on 2008-01-24:
Empirepets.com has many faces, some of which are kingofswords (their name which they use to bill.) and milliniumempire. I ordered some items on their website and was billed within 24 hrs. Two days later, they told me the items were no longer available and offered a refund. It has been 4 weeks and no refund yet. I've been forced to dispute the charges to get my money back. I would definitely warn people against doing business with these people.

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