Bill Britt Volkswagon Informative - Lied to My Face - service
FREDERICKSBURG, VIRGINIA -- I brought my Passat to Bill Britt Volkswagon because it has been smoking since I had my oil changed at a Jiffy Lube, also in Fredericksburg. I complained that there was smoke coming out of the hood and especially when the temperature was set at a certain range, the smoke seemed to be especially bad. I had the car there for a day and a half, was told by ***name removed*** that they found the problem, was given the estimate and assured the problem (and other problems) was fixed. I paid $1,700. I drove off,noticed that the air conditioning was blowing full blast and didn't get 2 tenths of a mile before the check engine censor went on, and about three other messages also sounded. I reviewed the estimate and the bill and right on there it says of the smoke "could not find the problem" ***name removed*** said they had found the problem and "that it would cost [$1,700] to fix.
They had tried to conceal the smoke problem by turning on the air conditioner. They charged me $230 for the censors that lasted 2 tenths of a mile, 10 times what the prior car repair place charged. As it turns out the jiffy lube, when taking out the air filter to replace it, failed to remove a gasket and so when they put the new air filter in with its own gasket the two gaskets created a gap through which smoke flowed. A little drunk guy figured that out in two seconds when I pulled into a quickie mart. In two seconds this guy asked questions and got right to the situation.