NEW YORK, NEW YORK -- I submitted a claim to my insurance provider, NCOA, after my phone was stolen along with a police report. It took them 72 hours before they could repond with an email that my claim was denied. The reason they gave is that my phone was not reasonably secured...what??!!
The phone number that they advertise on their site goes to a voicemail alerting the caller to contact them via their website or email. Signatures on their email only have fax numbers. It is obvious that this company does not want others to call them. Finally, a customer service rep at Wirefly, where I purchased the phone, gave me their real number.
To those who need it, it is 866-654-5590. Don't get confused as the number they advertise is so similar (800-654-5590) the 866 makes a difference.
The account manager who reviewed my file is **name removed**. I have filed a complaint with the BBB in Florida, where the company is located.