Gateway Complaint - Tech Support or Customer Service
I purchased a fantastic computer from Gateway. It is the 610 media center and it has all the features. At least this is what I thought. I started having problems with a memory stick, then the screen started blinking out. I did a little research on the screen and have found that it was a widespread problem reported across the internet. Some of the "fixes" entailed disconnecting the subwoofer as they thought the power was insufficient to operate the computer.
Just to be sure I called Gateway, and they told me there was a fix now for the problem. I finally decided to send my computer in. Since I live outside the US, I paid to send it. However once I got it back, I found that they did not fix the memory stick, and although the screen was not blinking, it was put back on crooked and the subwoofer was not connected. Gateway indicated they would fix everything but I would have to pay again for shipping it back. TO FIX THE PROBLEMS THAT HAPPENED WHILE IT WAS IN THEIR POSSESION. No one at Gateway is willing to help. I talked with over 15 people and tech support says its a customer service issue, and vice versa. I even had some of the customer service thought it was funny.
I liked the computer, I would have bought from Gateway again. I Will Never again now however.