McDonald's Corporation Informative - To dip or not to dip - that is the final question
NORMAN, OKLAHOMA -- I’m not one to complain and I don’t actually consider this a complaint; Justl call it constructive criticism. The nightshift employees at the McDonalds on Robinson Street, Norman Oklahoma need to be trained on the proper procedures in dipping an ice cream cone into chocolate.
They always tend to loose the ice cream in the dipping process then a panic mentality ensues as the employees try to fish the lost dollop out of the vat. They never get a new cone – just refill the old cone with a new load of ice cream and try again – usually with several failures. Inevitably the manager has to put out his smoke and come in from the alley to dip the cone – the same cone that’s mangled from numerous failed attempts. The manager is a fairly talented dipper and I’ve never witnessed him perform an unsuccessful dip.
Here’s the problem – The chocolate is suppose to form a rock hard outer shell but at this McDonalds that’s not the case. The chocolate remains somewhat soft and messy. I theorize this is due to being diluted by the melting ice cream from the various lost dollops. The cone is no picnic either after being repeatedly dunked and re-dunked in the diluted chocolate vat.
This no a doubt a training issue and hopefully if they can keep the turn-over rate down then maybe by August this will be a non-issue.