T-fal Complaint - T-fal's Rebate Scam - fryer
MILLVILLE, NEW JERSEY -- I bought a T-fal brand fryer that had a $15 mail-in rebate. I filled out the rebate form and enclosed all requested materials (UPC code, receipt, rebate form, etc.). Then T-fal told me I was not getting my rebate because I did not enclose the original UPC. Grace with T-fal responded with, "I am sorry but this was not a fraudulent rebate program. If you had sent in what was required, or kept copies of what you sent in, which is always a good idea with any promotion, you would have been qualified." I did send them what was required and I did make copies of everything before I sent it in. T-fal is obviously running a scam here.
Apparently, sending your rebate in exactly as their instructions say and still not receiving your rebate is not considered a scam to Grace at T-fal. I worked at Office Max for a long time. I have delt with many rebate scams. This is one of them.
Update: A T-fal drone continues to say the rebate isn't a scam. It is when the customer submitted all the information that was required and still didn't get the rebate. This is common with rebates. Rebate companies often claim they didn't receive all of the information in an attempt to cause the customer to give-up. More information on this is available at http://www.consumeraffairs.com/consumerism/rebate_madness01.html. Also, if rebates weren't scams, the manufacturers wouldn't make you jump though hoops.