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T-fal Complaint - T-fal's Rebate Scam - fryer
fryer - Complaint
MILLVILLE, NEW JERSEY -- I bought a T-fal brand fryer that had a $15 mail-in rebate. I filled out the rebate form and enclosed all requested materials (UPC code, receipt, rebate form, etc.). Then T-fal told me I was not getting my rebate because I did not enclose the original UPC. Grace with T-fal responded with, "I am sorry but this was not a fraudulent rebate program. If you had sent in what was required, or kept copies of what you sent in, which is always a good idea with any promotion, you would have been qualified." I did send them what was required and I did make copies of everything before I sent it in. T-fal is obviously running a scam here.
Apparently, sending your rebate in exactly as their instructions say and still not receiving your rebate is not considered a scam to Grace at T-fal. I worked at Office Max for a long time. I have delt with many rebate scams. This is one of them.
Update: A T-fal drone continues to say the rebate isn't a scam. It is when the customer submitted all the information that was required and still didn't get the rebate. This is common with rebates. Rebate companies often claim they didn't receive all of the information in an attempt to cause the customer to give-up. More information on this is available at http://www.consumeraffairs.com/consumerism/rebate_madness01.html. Also, if rebates weren't scams, the manufacturers wouldn't make you jump though hoops.
Apparently, sending your rebate in exactly as their instructions say and still not receiving your rebate is not considered a scam to Grace at T-fal. I worked at Office Max for a long time. I have delt with many rebate scams. This is one of them.
Update: A T-fal drone continues to say the rebate isn't a scam. It is when the customer submitted all the information that was required and still didn't get the rebate. This is common with rebates. Rebate companies often claim they didn't receive all of the information in an attempt to cause the customer to give-up. More information on this is available at http://www.consumeraffairs.com/consumerism/rebate_madness01.html. Also, if rebates weren't scams, the manufacturers wouldn't make you jump though hoops.
Comments:
Posted by Sparticus on 2006-06-15:
Good thing you made copies. I always copy everything just in case they try to pull this type of scam.
Problem may come when they reject the "copy" version and require the original that they have and "lost". Thanks for the warning.
Problem may come when they reject the "copy" version and require the original that they have and "lost". Thanks for the warning.
Posted by Doc J on 2006-06-15:
Now that you opened the bottle and let the genie out...what kinds of rebate scams are run at Office Max? My pixels are twinkling at the prospects.
Posted by Mrs Manischewitz on 2006-06-15:
Pixelization! I heard that teflon is causes health risks. Search "Teflon a health risk" so I rekon it's T-fal's backlash.
Posted by WMUstudent on 2006-06-16:
Well, the Office Max rebates I was referring to was manufacturer rebates. While I worked at Office Max, I had tons of customers come in with rebate problems. A few times, the manufacturers would even rip me off with rebates. Luckily, I always kept copies of everything I sent (which didn't always work but usually did).
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