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Register.com Complaint - Auto-renewal feature is a scam
Complaint
I find it very hard to believe your auto-renew feature was put in place to help us consumers. When I visit your site and login to my domain, I cannot find anywhere in my domain manager a place to shut off the auto-renew. You must have it hidden somewhere so that my domain DOES automatically bill my credit card. The only way I found to access this shut-off feature was through a custom link provided in one of the 20 emails I get from you each month.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
Comments:
Posted by Ken on 2013-04-30:
I called to cancel the auto renew, however it already was in the process of going through my CC. I was told by a customer service rep, I would receive my refund in entirety and the service would be canceled, along with an email from them about the refund. Its been weeks and still no refund. I called and they just said to wait, that it was approved. I have emailed customer service over a week ago twice and still to no avail. Very bad practices.
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