Vonage Complaint - Horrid service - VOIP
Due to the fact that I am not a big fan of any of the major phone companies I was eager to give one of the many VOIP services a chance. After doing some research, watching their TV ads and speaking with friends who have experience with such services I chose Vonage, a choice I have regretted since May 8th, the first day of “service”. Vonage is a joke, their employees are inept scammers who are clearly trained to deceive and mislead prospective customers. Their approach is to lure people with low-cost long distance service for a monthly fee of $24. 99. On the surface this may look like a great deal, consumer beware, for what you get are garbled connections, connections with half a call completed (callers cannot hear me while I can hear them). Those situations occur on good days. On bad days there is a complete lack of service, dead air.
When you call for support their “level one” people are useless, they have little or no experience with the many router/modems on the market today. The lack of knowledge displayed can cause damage to computers and connected devices if not dealt correctly. As soon as these people are confused or vexed by a problem they shift the blame to the consumer, the internet provider or a mysterious force over which they have no control. As my grandma would say, “they have more excuses then Carter has liver pills.
Like most companies who “support” their service there is a “level two. This operation is located in Holmdel, New Jersey about an hour south of New York City. These people are not much better at their jobs then “level one” although they have more experience with hardware. I found that their method of solving consumer complains was to guess at solutions.
As disabled consumer my partner and I depend upon reliable service from the phone company regardless of their name. Vonage does not provide that service and we have discontinued our relationship with them.
Be forewarned that there are charges that Vonage does not exactly hide, such as their $39.95 disconnect fee if you carry the service over 30 days, which is never mentioned in their ads but hidden in their “terms & conditions”.
In conclusion, when Vonage comes a callin’ RUN!