Ashley Furniture Informative - Do not purchase from them
FRANKLIN, WISCONSIN -- My mother and I purchased 3 living room sets from Ashleys back in 05. My furniture was not delivered on the day that was schedule. When I called to question why my furniture was not delivered I was told that the date that was schedule was a date to be delivered to their warehouse. I asked the sales rep why would I choose a date to be delivered to the warehouse for I can care less. The sales rep Fred Cole argued with me in the store and made a scene. I cancel the order and after 2 hours of arguing with the supervisor Scott the restocking fee was waived due to what they call miscommunication. I really liked the set so I went to Ashleys in Pewaukee and purchased the same set and a office desk set. The couch was delivered with a rip in the back which I was told a new couch was already order. Everything seemed fine until 6 months later. I noticed a rip on the couch under the cushion. I called and had a service tech out from Ashleys. My husband was told that we would receive a call in one week. 2 weeks went by no call. I called and after a week of arguing and go back and forth I was told that my set was discountinue but they found a couch at their main location in Arcadia. The couch was set to be delivered. Sad to say that when the couch was delivered there were 3 stains on the couch and the couch looked used which I specifically told Kelly the customer care supervisor that I would not accept the furniture if it is not brand new and sealed. After dealing with this for a whole month now finally dealt with Mike a Sales Manager who had me go in and pick out a new set. The order is set to be deliver next week Friday. I will keep you posted on what happens next. All this after 2 sets of couch was delivered to replace the original set. I have talked to so many supervisors and managers and no one seems to know what their duties or anything about their job.
This company has incompetant and irresponsible employees. I will not purchase another thing from this company or refer anyone to them.