Work Out Word Gym Complaint - Membership cancelation made Impossible

Review by nezabun on 2006-06-16
Resolution Update on 08/21/2007:
Resolved after they received this review,thanks all
SPRINGFIELD, MASSACHUSETTS -- My husband and I signed up for membership and paid 1st and last month deposit.
Upon buying a house and moving more than 90 miles away we asked for mebership cancellation which we had been informed would be hassle free if we ever moved more than 25 miles.
It's now turning out to be a nightmare as they are still charging my account 30 days after I asked them to stop;they said the sales agreement with the real estate agents information and contact info for the closing attorney is not good enough and at first they insisted that I send them a copy of my closing documents.And they say they wont stop charging my accuont until they have proof of my move which only they can detrmine sufficient or otherwise.
Please stay away from WORK OUT WORLD IT'S NOT WOW AT ALL!!!
Comments:8 Replies - Latest reply on 2006-09-24
Posted by Hugh_Jorgen on 2006-06-16:
Their request is resonable. Send them a copy of the documents. As I understand it, all you have given them is proof you are going to sell your house and move, they want to make sure you did move.
Posted by Doc J on 2006-06-16:
I would black out any personal identifying info like SSNs, DOBs, etc. The closing costs are none of their business. Does your contract specify what is "acceptable" proof of your move. They're only being obtuse so to keep the account open. A letter to the state AG and BBB (if they're members) may get you free of the gym leeches. BTW:Hugh is always in favor of giving anyone any documentation they request for whatever reason. Although Hugh often gives wonderful advice, I suspect he lives 40 years in the past when ID theft was not an issue.
Posted by rhondam718732 on 2006-06-16:
Doc J you are right on! Closing cost docs are not something to be sent to a health club latkey. What if you moved 90 miles away and were lving with your brother or girlfriend? What proof would they want then?? Post offices usually issue confirmations when you make an address change...that should suffice.
Posted by Doc J on 2006-06-16:
rhondam-You proposed a scenario I had not thought make an excellent point! My hat's off.
Posted by Hugh_Jorgen on 2006-06-16:
Sorry Doc, not old enough to live that far in the past - but you make a valid point. But I do believe ID theft is over-hyped. Just another thing to scare the populus about. As far as this case, all we know is the listing contract they provided wasn't enough and they asked for more info - and suggested the sales contract. It might be that the post office forms would be enough - not enough info here to tell for sure.
Posted by Doc J on 2006-06-16:
Excellent rebuttal Hugh. But, my own observations among my colleagues (most have been ID theft victims or have been embezzled from) force me to doubt ID theft is over-hyped. I share your concerns that many many other issues are hyped, either to keep us stirred up, or to keep us from watching the man behind the curtain. But, hey, I'm a paranoid.
Posted by mama3385 on 2006-09-24:
I had the same problem when my husband and I moved from utah to texas. I called the gym company and they gave me the run around. I complained to the Better Business Burea and the company said they were not going to do anything. so I called my prepaid legal lawyer and the lawyer sent them a letter threatning to sue and the gym company refunded my money,apologized and canceled my membership in good standing. If you need some help go to this website.
Posted by mama3385 on 2006-09-24:
Correction the website is

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