T-Mobile Complaint - Smart Access--Smarter Than the Customer!!!Unlimited Data Plan???
STATEN ISLAND, NEW YORK -- I wanted to try out the t-mobile service so I got their Smart access plan. I even bought the Sidekick (in full price) hoping for a good service. At first, i was impressed!! I have my sidekick surfing the web (when there is a decent signal--that's another story) with my Unlimited Sidekick data plan. But then, I wanted "more" I wanted to have more minutes because I signed up for only 300 minutes...noted that I nobody told me that if I remove my Unlimited Sidekick Data Feature (even for 1 billing cycle), It won't be reactivated again!!!
so I felt free to change my plan to 1000 minutes with unlimited nights/weekends not knowing that on the next month these would happen:
1. All my contacts were purged from my celphone
2. I could not retrieve them from the My T-mobile website.
3. Called the CS and what they said was this:
"The company changed policies that if you removed your unlimited data you cannot get it back"
So here is my question.. why would they purge my contacts??? and I trusted them for safekeeping???
I would not renew my contract with them...any other company but this.... this is sad....no wonder people are switching AWAY from Tmobile...
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