Cookies By Design Informative - Poor delivery service/ worse customer service - Gift Basket Delivery
Gift Basket Delivery
FORT COLLINS, COLORADO -- I recently ordered a Get Well gift basket on a Monday, for delivery on Wednesday (box checked for earlier if possible). By Friday, the item still had not been delivered. I called the store to cancel, since recipient was now well, and food item would potentially be old once delivered... not to mention long past making someone feel better. The woman with whom I spoke refused to cancel the order, refund the order, or let me speak to a manager. She sad she called the manager and the manager would not refund/cancel the order either, because they had "done all they could by getting the product out the door" and now it was UPS' fault. I was not able to select a delivery method and thus stated that since they had a formal business partnership with UPS as their preferred delivery method they should be held accountable. That said, $60 later for 5 stale cookies, I had no resolution, cooperation, or even polite business conduct from them.