V2 Premier Complaint - Inadequate equipment
STATEN ISLAND, NEW YORK -- -*I received my V2Premier Computer from ShopNBC on Saturday, 3/20/2004.
Computer serial # 200403040473 contract # 759289
The company informed me my Ethernet connection was no good and that is why I could not connect to the internet with Ethernet connection on 3/23. They told me to try to connect with the USB port and it worked. First they told me if it didn’t work that would mean they would have to replace my Ethernet card. I had to call tech support on 3/23 for the above and also there was no Internet Explorer on my desk top which I needed for my Road Runner broadband. I was told that having an Ethernet that didn’t connect was no “big deal” and using USB port was sufficient and in no way did it indicate that the computer was malfunctioning.
On Sunday, 3/28 when I was printing my brochures, I had to keep rebooting because my printer would print one page of a project and then stop.
When I purchased my V2Premier computer from shop NBC, it was with a 1 year deferred payment plan. I purchased the unit in March 2004. The cost of the unit was $2,249.94. Since I had one year deferred payment I was not scheduled to pay my first payment until March 2005. However, I started receiving bills. When I called to question the early billing of my computer system I was told that I had purchased a CC identity protector for $8.99 per month. I notified shop NBC I DID NOT order any identity protector, never authorized an identity protector, and my payments were deferred until March 2005. They said since I authorized the CCI identity I owed from that so my deferred payments were NULL AND VOID.
I advised them I never authorized any CCI identity insurance. My payment to ShopNBC were as follows. I paid $860.00 in checking account automatic payments every two weeks plus I paid two individual payments of $140.00 and $147.78 respectively. That should total $1147.78 as far a my calculations. However, ShopNBC now, has my balance presently at $2,700.++
In addition, I have notified ShopNBC that effective 3/11/2006 that $2300.00 computer was brought to Circuit City NON-FUNCTIONAL. I had to purchase a hard drive for $75.85, the Windows XP program to reinstall on the V2Premier Computer for 184.17 since V2Premier does not supply you with a copy of Windows XP. I had to replace the motherboard and the memory. The total cost of these replacements totaled $400.02 including labor. This is on a computer that is under 2 years old and a computer I am still making payments on. Now, the computer is non-functional. The work order states "paid for hard drive, paid for reinstallation of operating system which I needed to purchase, paid for memory and paid for reinstall of mother board. According to the message I received on my cell phone, “system still not loading or recognizing operating system, you should go ahead with your plans of buying a new tower.” That message is still on my cell phone if you would like to hear it.
What am I to do with a computer that is non-functional and they say I still owe $2800.00 on. Is that fair????????????
The V2Premier “setup guide” and “system bill of materials” are two pieces of paper I received in the packaging of this $2,300 unit. They were “copied” pieces of paper. As you can see from the copy I am sending you (labeled exhibit # 1) it clearly states Microsoft windows XP home addition is included in the bill of materials. Also stated in the system bill of materials is an Ethernet Adapter 10/100 which we have already established, does not work. Neither are included.
When my system “crashed” and I questioned V2Premier about the Microsoft Windows XP Home Addition. They told me it was part of Digital lifeline. Please refer to (exhibit # 2,) which is a ¼ copied sheet of paper explaining what Digital Lifeline is. By the time the system was non-functional, so was the Digital Lifeline. There was NO recovery of the system as you can see by the receipts and the explanation above of the replacements that had to be made.
Let’s move on to what the inconvenience the non-functional status of my computer caused. My Mom was currently enrolled in Kaplan Online Home Study Course titled “Legal Nurse Consulting”. She missed the deadline for her final. NOW, the company she works for is asking for her to pay the tuition for that semester because she was unable to take the final for the home study course. In addition, the college, Kaplan University, is asking her to send them a check for the remainder of the year since she did NOT terminate within the 30 days. They want $3,000 in tuition fees!!!!! She, nor I, had ANY access to a computer to complete any of our obligations.
Subsequently, I ordered a new computer from DELL. See attached copy of sales receipt. I had no alternative. Mom is still working with her employer’s tuition assistance program AND Kaplan University to at least allow her to finish the course without paying $3,000 for nothing.
Our lives have been inconvenienced TREMENDOUSLY.
The unit originally cost $2,249.94. I paid $1,147.78. I am currently being billed AND harassed for $2,800.00.
What more can I say. Attached is also the work order and receipts for the replacement parts I paid for on this V2Premier. The tower sits here, non-functional.
I will expect a refund of some sort OR… we can call this transaction EVEN. I will pay an additional $300.00 to keep the monitor, wireless keyboard, wireless mouse, and the speakers. You can have the tower back if you would like. It is of NO use to me.
I can be reached at 718-XXX-XXXX at home. You can leave a message on my mom’s cell phone at 917-XXX-XXXX. I have available the voice mail of the technician at Circuit City, the register receipts of the hard drive, memory AND Windows XP. Any information you need, I would be glad to send to you.
I am so disappointed in this purchase. The technician at Circuit City told me he has had other V2Premier customers who were totally UNSATISFIED with their purchase and were looking for a better computer. He knew the “name” well. How is this company still on television selling “inadequate” merchandise.. We are talking in excess of $2,400.00 !!!!!!! I just don’t understand.
Tarah E. Dean