KingSideDirect Complaint - Sold my info to card fraud company
AUSTIN, TEXAS -- My family has traded with KingSizeDirect and related companies (Lane Bryant, etc.) through three generations for about 50 years that I know of.
I couple of months ago I received a letter from KingSize asking me to fill in a survey and to apply for a discount/coupon service called Buyers Edge. Because of my long term business with KingSize I trusted this offer, which I would have trashed if it had come directly from Buyers Edge.
Buyers Edge (aka UMG-Buyersedge) provided me no goods or services and charged my debit card $11.99 suddenly, contrary to the terms of their offer. I was supposed to receive membership materials first and to have 30 days free to cancel their service before they charged me. I called their number on the bank statement and they said they would remove the charge and gave me a confirmation code. But they have not removed the charge.
KingSizeDirect refuses to answer specific questions about the nature of their relationship with UMG. They respond to all of my inquiries with boilerplate and do not respond to any specific questions. Evidently they think whatever UMG paid them is worth losing a customer of 50 years. I do not ask KingSize to refund the money I am out because I trusted their endorsement. I only want specific answers to specific questions about UMG and their relationship to UMG. They do not even acknowledge these questions. So I have asked KingSize to remove my account and to destroy identifying records they may have on me.