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KingSideDirect Complaint - Sold my info to card fraud company

Review by Lars Eighner on 2006-06-19
AUSTIN, TEXAS -- My family has traded with KingSizeDirect and related companies (Lane Bryant, etc.) through three generations for about 50 years that I know of.

I couple of months ago I received a letter from KingSize asking me to fill in a survey and to apply for a discount/coupon service called Buyers Edge. Because of my long term business with KingSize I trusted this offer, which I would have trashed if it had come directly from Buyers Edge.

Buyers Edge (aka UMG-Buyersedge) provided me no goods or services and charged my debit card $11.99 suddenly, contrary to the terms of their offer. I was supposed to receive membership materials first and to have 30 days free to cancel their service before they charged me. I called their number on the bank statement and they said they would remove the charge and gave me a confirmation code. But they have not removed the charge.

KingSizeDirect refuses to answer specific questions about the nature of their relationship with UMG. They respond to all of my inquiries with boilerplate and do not respond to any specific questions. Evidently they think whatever UMG paid them is worth losing a customer of 50 years. I do not ask KingSize to refund the money I am out because I trusted their endorsement. I only want specific answers to specific questions about UMG and their relationship to UMG. They do not even acknowledge these questions. So I have asked KingSize to remove my account and to destroy identifying records they may have on me.
Comments:3 Replies - Latest reply on 2006-06-21
Posted by miketech on 2006-06-20:
If anyone and especially any company asks for your credit card info they intend to charge you for something. The idea behind these trial offers is you will put it on your card as a trail you in turn will forget about it for a couple of months. Hopefully when you do find out you will be to busy for another month.
In my mind to keep me safe this applies 100 percent of the time.
Posted by Doc J on 2006-06-20:
Unfortunately, these schemes are perpetuated by companies we've grown to trust. Their conduct demonstrates how "important" we are as customers of out "trusted" companies.
Posted by Ponie on 2006-06-21:
Doc, I have to agree with Mike on this one. Whenever I receive one of these 'offers'--doesn't matter if it's through a 'trusted' company, or someone I've been with for years--at the time they ask for a credit card, I do my own 'opt out' and don't continue. Although you may have to search for it, continued charges are spelled out on the site, sort of like 'read the fine print.' That $11.99 charge was not 'contrary to the terms of their offer.' It was there, you just didn't bother to read it carefully. I'd be willing to bet about two and a half cents that the King Size site states that from time to time you'll receive 'offers' from other companies. If so, they usually have a link (very small print) which requests they do not do so.

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