Monarch Med-Spa (aka Sona Med-Spa) Complaint - Dishonest sales practices
KING OF PRUSSIA, PENNSYLVANIA -- Subject: Refusal to Refund for Pre-paid services, that were not used.
The Advertisement was to get laser tattoo removal 50% off, so I purchased 10 sessions @ 125.00 each paid in CASH. Total $1250.00. I received 6 treatment's. I asked for a refund for the other 4 sessions @ $125.00 per session, because I do not require further treatment. I was told I could get a refund at the time of my purchase if I did not need all 10. I was then told after requesting a refund, that since I purchased a "package deal", "unknown by me" I would have to pay more for the individual treatments and therefore a refund would not be issued. After I argued that excuse, Then, I was told that a credit for another service, I received, (for which I also paid $585.00 CASH), would be deducted from the refund. I offered to send my receipt for this additional service they claim I did not pay for, and they declined. The next response I received was that they checked there "books", and could not locate a receipt for the additional service, that I claimed I pad CASH for, and therfore, if there books do not indicate the CASH purchase "there books are correct", and I somehow forget handing someone $585.00. The sales rep also stated she e-mailed me a explanation that broke down everything to me, I asked her to re-send it several times and still have not received it to date. E-mail is a beautiful thing I have them all, and I will pursue this at any cost, There is now &500.00 owed to me. It is a matter of principle at this point. They should be ashamed of themselves, and they should have handled the situation in a professional manner. Perhaps an audit is in order for the CASH purchases they received from consumers such as myself, as they neglect to have record of such? I surely keep all of my records in proper order. Paula C