Cingular Wireless Complaint - Ongoing Billing & Usage Problems
ATLANTA, GEORGIA -- This complaint involves my two wireless numbers. This includes my bill from 04/27/06-05/26/06 and my current bill 05/27/06 thru today. I am being charged for Mobile to Mobile minutes that are suppose to be included free on my family plan. I am in TX and my husband is working in GA. When my husband and I talk mobile to mobile, my number list the call as a mobile to mobile call and no charge is added, but my husband's number is being listed as a regular call and his minutes are deducted from our 1400 anytime minutes, at a daytime peak time rate. I have called Cingular 6 different times and a supervisor finally adjusted my bill for last month and deducted $247.78 overage charges and added 1000 rollover minutes to this month, in case we go over. We have gone over as of today, 119 minutes. I have checked this month's minutes and I am still being charged for mobile to mobile minutes. So far, Cingular has charged us over 270 minutes, that should be mobile to mobile minutes and free. I have tried all the steps Cingular has told me to do, to solve the problem on my end, but it does not work.
Update: We both have unlimited mobile to mobile minutes and we verified we are both on the Cingular Towers (Network) when we talk. We are finding out now that my husband is being billed for roaming charges, instead of receiving free roaming charges, like Cingular advertises.
I have finally found where the problem lies. My husband is out of town and his follow me calls are listed twice on the bill. One time the follow me call is listed Dallas time and we are not charged, but then the called is listed again at Atlanta time at a daytime rate and we are being charged for those minutes.