NCO Financial Systems Complaint - Shocked at Behavior of NCO Financial Employees
PENNSYLVANIA -- I called NCO Systems today because I had been getting a lot of letters and phone calls and was curious as to why they had my phone number and address. I thought at first, they were some type of marketing company and ignored them. Since I am retired and have not charged anything, I called the main number, enquiring as to how they got my number and why were they calling me.
One of the first things they asked was my social security number!!!!!! Can you believe that????
I refused naturally, and they asked how I could be helped. The man was nice enough. He asked if I knew a certain person, and said the name. I explained that was my my grandson and he had purchased a phone at Sprint "on his own at the age of 16" with no problem, just a show of his driver's license. When I heard about the phone bill, I agreed to pay his current basic service, but no added services because he had not asked for that.
However, after we called Sprint and said we wanted nothing but basic service, they added unwanted services back to the phone, after they had removed them.
I had to pay the huge phone for him, since he could not. I told him "No more, he would have to cancel", which he did. He was living with me for a time after he purchased the phone and that is how my address became involved. Apparently NCO got my number through my address.
He has since gone away to college and I did not respond to the mail, since it was in his name.I just thought it was "junk mail" and threw it away.
The man I spoke with at the main number of NCO Systems gave me this number 1-800-709-8625 to call. He told me to tell them exactly what I had told him and they could handle it.I thanked him politely and dialed the number.
HAH!!!I thought I had entered into the script of a horror movie. I got the shock of my life!!!The person who answered the phone was the rudest,loudest, most unprofessional person I have ever spoken to in my entire life, especially for an employee of a large cooperation. NO ONE has ever spoken to me the way this person did. At first I was totally speechless! I tried many times, but never got the chance to explain my case. She refused to let me.
This woman went into me immediately,like dynamite, yelling and screaming like a "Banshee"!!! She was trying her very best to keep me me from saying one word, but I did manage to add a few phrases the whole time she was yelling at me. I doubt very seriously she heard anything I said, she was ranting and raving so. I was trying to tell her to PLEASE just let me talk. She refused! She was in her own world of rude people.
She had no reason whatsoever to treat me in such a deplorable manner. I did not owe her one cent! I did not even have an account there. They were abusing my phone and address.
Where did they find this person? She has to rate in the top 20 "Rude People in the United States"!Has she been trained by her company,NCO Systems to act in such an unacceptable way???
I certainly received the shock of my life. I did not know anyone would hire someone like this, especially a large company like NCO. I was awakened to the facts of life!!!
Apparently she had been on the phone and had heard everything I had told the gentleman, because she went into me before I could get anything out of my mouth. She knew my grandson's name before I even told her anything
I asked her over and over to please let me explain the situation, but she kept ranting over and over. I told her how in the world she was able work for this company was beyond me and I hoped her boss was listening to her.I just hung up the phone with her yelling all the while.
I hope no one goes through the nightmare I just experienced at NCO Collections, a part of NCO Systems. Needless to say the issue was never resolved. She did not want a resolution!!! She just wanted to "blow off steam" and I , unfortunately, was her victim!!!