XM Satellite Radio Complaint - Xm Radio = the worst customer service ever
SEATTLE, WASHINGTON -- I strongly advise against using XM Satellite Radio's online store.
I ordered a Pioneer Inno portable Mp3/satellite radio receiver from XM back on Wednesday May 17th for my vacation I was leaving on the following Tuesday. I decided to spend the extra $40 for overnight shipping to be sure I got it on time.
When I realized it wasn’t coming in time and hadn’t heard anything from XM Customer Service, I emailed OrderInfo@xmradio.com to cancel. It bounced back. I called to cancel the order. I was told it was too later but they would get back to me within a couple days. They didn’t. I called again later that week (while I was on vacation, since $400 is a lot of money for me) and learned it was backordered (news to me!) but they would "try to cancel it" by submitting a request to their corporate offices.
It finally arrived June 2nd (the day after I got back from vacation). I emailed again (OrderInfo@xmradio.com) and it bounced back, again. I called again, and was told to refuse delivery and that I'd receive a full refund at the most within 2 weeks.
I had to argue why I deserved a refund on the shipping.
Yesterday was 2 weeks from the day they received the package back (based on the FedEx delivery confirmation) and I called, again (3rd or 4th time). They said they had to submit another request to their corporate offices and would get back to me within a couple days.
I am wondering if they have corporate offices at this point.
I could rant and rave all day about this, but I’m hoping the above story should summarize my experience. I sincerely hope it deters at least a handful of people from doing business with XM Satellite Radio who has consistently been a nightmare to deal with.
And I really hope I get my refund.