Jennifer Convertibles Inc Complaint - COMPLETELY DISSATISFIED CUSTOMER
20TH & BROADWAY, NEW YORK -- as of 7/2/06 I have received my furniture...still no compensation for my troubles as promised!
I expressed my dissatisfaction with the company twice with no satisfaction. On April 14th I ordered a tribeca style sofabed with supersuede willow (color) material. on May 31st the wrong sofa (a bulky beige sofa with black polka dots - a real eye sore)was delivered. Since then it's been going on 4 weeks of me waiting on the sofa that i ordered to be re-made as well as any compensation due to me for my troubles. During this time I had a gathering at my home and had to entertain w/o a sofa which was very uncomfortable and embarrassing. I would like to remind Jennifer Convertibles that throughout this entire "waiting" period I have paid for my furniture IN FULL! I would also like to say that I did request a substitute piece for my living room until the delivery of my sofa arrived and was told that that is not Jennifer Convertibles policy. I think it should be and if it was I probably would recommend Jennifer Convertibles to others, since the situation has been handled in an unsatisfactory manner, I will not do so. I am frustrated in keeping up with the showroom calling for updates on my sofa with no real time frame or success in when I will can expect to receive my furniture. AGAIN I STRESS THAT MY FURNITURE IS PAID IN FULL AND JENNIFER IMMEDIATELY REMOVED MY FUNDS FROM MY ACCOUNT and is slow to deliver my compensation refund or my furniture. While the showroom may be frustrated in my calling daily I would like to remind everyone that when they leave the showroom for home they have a place to sit unlike myself. I don't think my complaints have been taken seriously by the company as they never responded to the "customer care" section of their website that I formally posted my complaint to.