Bob's Discount Furniture Complaint - Bob's Discount Furniture--NEVER AGAIN.
SAUGUS, MASSACHUSETTS -- Me and my fiance were moving into an apartment in the month of June. Towards the end of April, we went into Bob's Discount in Saugus, MA to look for a bedroom set at a decent price. The only one i really saw that i liked was an Arlington Oak bedroom set. I bought the Armoire, the Queen bed, 1 nightstand, and the long bureau with tri-fold mirror. Everything came to about 2,000 with taxes and delivery. I didn't think that price was too bad. They didn't have a couple things in stock at the time, but it was okay cause we weren't moving in anytime soon. My fiance asked the sales person if our "FULL" mattress (that is basically only 2 years old) would fit this bed (since it was a queen). Because sometimes Queen beds can go into a full. The salesperson said he wasn't sure, so he went and asked his manager. At this time, we had waited and waited to get an answer because the salesperson was between us and another customer (trying to get both deals done). The manager came up to us and basically said "yes, no problem your full mattress will DEFINITELY fit this bed.. it will be really sturdy enough" So when he said that we bought the bedroom set and it was going to be delivered in a few weeks. The day of delivery... that's when the problems started. They delivered on a Saturday.. and when they brought the furniture in we noticed a 6 inch crack on the armoire and on top of that.. a crack on the bottom of the bedpost. They said they would be back on Saturday to fix it and would leave it here so we had something to sleep on. The next day (Sunday) we put the mattress on the bed.. and that's when things went crazy!! When we put the mattress on the bed.. the manager said it would fit.. well.. it DIDN'T! There was a 12 inch difference.. and it didn't reach the edge of the bed. If a 2 year old were to sit on it.. the thing would crack through the floor. So we called the store in Saugus and talked to the salesperson.. the salesperson (dale) did not even care that we were even a bit frustrated and he just transferred us to the manager. We explained to the manager what happened and he said that we could get a "kit" that would help make it fit better. The mattress looked so stupid cause it looks so small compared to the bed. He gave us the number to customer service, and told us he would write it in our account so when we call they 'll know what's going on. The next day we called the store again and talked to another manager. We AGAIN explained what was going on.. and the 2nd manager said there was no kit that could be installed on the bed and 2nd of all he said whoever was there that told us the bed would fit.. doesn't't know what there talking about, cause if it was him he would of definitely said the bed wouldn't fit. So after we talked to him we called customer service. My fiance talked to a CSR and towards the end of talking to them he got really frustrated because it seems like they don't care at all. So he started flipping out and screaming he wanted to talk to a manager there. So, she hung up on him. Then i called again.. and the only thing that she could do was give me a 50$ gift certificate (seems like that's all they do for ANY situation) So i hung up.. and on a Monday night at 6 o'clock went and tried to go to all these stores to find a mattress. (Since we were sleeping on the floor since the delivery date). So.. all the mattresses that we looked at were over 1,000 and i wasn't going to buy a 1000 mattress. Luckily, my mother came through and find something at a good price. So, we grabbed it. On Saturday, when they were going to re-deliver the damaged furniture.. they took out the two pieces and must have hit my wall like 10 times with the furniture. I am DONE with bob's furniture. 100% Satisfaction Guaranteed??? Yeah RIGHT.. Him and his wife can SHOVE IT!
**UPDATE: i love how bob's commented on this complaint, saying it was "MY" fault for having to purchase a queen size mattress due to the fact that sales people at bobs told us my full size mattress WOULD fit.. what a JOKE!