Juniper Bank Complaint - Questionable Practices
Here is a copy of a letter I sent to the president of US Airways concerning the Juniper US Airways Card:
W. Douglas Parker
CEO and President
2345 Crystal Drive
Arlington, VA 22227
Dear Mr. Parker:
I know you probably have more important things to worry about, but I would like to make you aware of the sharp practices of one of your business partners and how it is reflecting poorly on your efforts to get this airline back on its feet.
I am referring to your endorsement of Juniper Bank’s MasterCard product. I previously was a holder of your USAir Visa Nations Bank/Bank of America card for many years and was very happy with it. The benefits promoted by the new Juniper card proved to be too much to resist and I signed up for it a little over 6 months ago.
The issue which proved to be the last straw involves a payment I made which Juniper deemed to be late although I paid it electronically through National City Bank five days before the due date. For this indiscretion, I was assessed a late fee of $39 plus a finance charge of $39.26 (on a $3,443 balance). Upon contact of the bank, they immediately waived the $39 fee but refused to do anything about the finance charge despite my appeals and the intercession of my bank.
I deducted the $39 from my payment, sent in the payment early and this month I received another $39.26 finance charge (on a $147 balance) because I deducted the payment that they told me they had excused. Their automated phone system will no longer allow me to even talk to a service person because I have cancelled my card.
Another indication of their poor customer service is the fact that they do not support downloading of transactions into recent versions Quicken. This means additional time to enter these by hand for those of us who are used to such features by every other major credit card company.
When asked about it, they are non-committal as to when or if they will ever fix this yet their website encourages you to purchase the latest version of Quicken which will not work with their website.
In short I get the feeling that Juniper Bank is a backwoods loan sharking outfit in it for the quick buck. They have no business being
affiliated with a major airline.