United Parcel Service Complaint - UPS is the worst shipping service in the United States.
NEW YORK, NEW YORK -- Up until last June, I worked for a small company that shipped packages worldwide. During my five years there, I'd say that about 80% of the packages that I shipped were sent through UPS within the US. For the first few years, I had no problems with them at all. Rarely was a package lost. Often, lost packages were located. During my last two years with the company, however, UPS seemed to completely fall apart. I would ship about 75 packages through UPS per week. Of the 75 people to whom I sent packages every week, at least 5 would call me to complain. Their packages would be delivered to the wrong address, be absolutely trashed upon delivery (I was sent pictures of boxes that had obviously been run over by vehicles on several occasions), or simply disappear without a trace. I would send packages via UPS's next day service, only to have the package arrive 3 days later. I would constantly be faced with customers demanding to know where their orders were, only to track their packages on the UPS website and see that they had, supposedly, been delivered. Now, if that happened once or twice a year, I would probably assume the customer was committing fraud. Once or twice a month, however, is a bit much. The tracking information that UPS provides is completely false. I have been on the receiving end of packages, waiting all day at my office for delivery, only to be told that they had attempted to deliver the package. Apparently I, and everyone else in the office, had repeated blackouts during their delivery attempts. I have spent a larger number of hours on the phone with UPS trying to locate my customers' packages than I care to say. I can count the number of packages that were actually found in the last two years on one finger. Yes, I mean finger. If your package is lost (by lost I mean even slightly misplaced) by UPS, you will never see it again. They do not care to look for it. They do not want to expend the slightest bit of energy finding your package. They want to go ahead and file and insurance claim, because this is cheaper and easier for them than actually locating your package. I will give them credit for always being friendly with me. I have never had a problem with the attitudes of the people I've spoken to.
I eventually switched my company's shipping carrier to FedEx. I thought that there was no way another company could be as incompetent as UPS had become. I was wrong. FedEx was only a slight improvement. After working extensively with UPS, FedEx, and the US Postal Service, I have to say that your best bet is the good old post office. The one exception to this is FedEx's overnight and 2nd day delivery services. They are absolutely exceptional. Their Ground service is absolutely terrible, however.
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