United Parcel Service Informative - UPS Left an Item at My Door With the Box So Badly Damaged, the Contents Were Literally Falling Out of the Box!
CORAL SPRINGS, FLORIDA -- Early last week, I came home from work, and noticed that something was left in front of my door. I had ordered a Dyson Vacuum Cleaner, so I figured that UPS had just left it on my doorstep (despite the fact that I was supposed to sign for this $450 item).
As I tried to lift the box, I noticed that it was badly damaged. There were rips and tears all over the box, and the sides of the box had, what looked like, scuff and drag marks. It also looked like the box had been dropped, as the corners were crushed. The most alarming thing about the delivery of this item was the fact that the contents of the box, a Dyson Vacuum cleaner and it's accessories, were literally falling out of the box!
I called up the local UPS facility, and after being put on hold for almost 20 minutes, I spoke with someone who told me to bring the item into the facility for examination. Since the UPS facility is located in Fort Lauderdale which is about 20 miles from my home, I asked this person to have someone come out to my house to examine the damaged box. he told me that they couldn't do that and I would have to bring the box to them!
Just as I was going to put the damaged item in my car in order to bring it to the UPS facility as requested, I decided to call up the company which I ordered the vacuum cleaner from. The person who I spoke with told me that they would call UPS in order to arrange for the pick up of the item for return to them. They also said that they would send me another vacuum cleaner as soon as they received confirmation that UPS had picked up the damaged item. I agreed to their terms, but I insisted that they use another delivery method, as I did not want to give UPS another opportunity to leave a damaged shipment at my door! The company agreed and told me that instead of UPS, they would be using FedEx to deliver the replacement item.
I received the replacement vacuum cleaner from FedEx yesterday afternoon, and this time the box was completely undamaged! How come UPS couldn't deliver the original shipment the same way?
From now on, I will flush "BROWN" down the toilet bowl and ask all companies which I order from to use a carrier other than UPS...