Nova Development Complaint - Refusal to give refund
CALABASAS, CALIFORNIA -- On 04/08/2006, I purchsed a copy of "Transfer Your PC Deluxe" from Office Max so that I could move my data to a new PC that I had just purchased. After hours or trying to get it to work, and getting absolutely ZERO help from Nova Development's Technical Support, I called the comapnies customer support line (800) 395-6682, on 04/10/2006. The lady I spoke with (Erica Garcia) apologized for the problem and told me if I would return the package to Nova Development (Office Max would not take opened softare back), I would be credited and given a refund. I was given an RMA number for the return. The lady told me I would get a check for refund within four weeks. After four weeks I called and spoke to a different person. She said, "Oh no, it takes six weeks for a refund. Call back in two week"". I called back in two weeks, to be told, "sorry, it takes eight weeks to process refunds". I asked to speak to a supervisor, and was told that they do not have supervisors and that no one can help me. I again called at the end of eight weeks. Guess what? I was told call back in two weeks because it takes ten weeks for refunds to be processed. I promptly called back two weeks later, and was lucky enough to get the lady I spoke to originally, Ms. Garcia. She denied telling me it took four weeks. When I asked her to look me up in her system, at first she said she could not locate my name. I gave her the RMA number, to which she replied that they had never received the product I returned. When I gave her the name of the employee that signed the return rec eipt requested card, she told me "Oh here it is, you check is going to be printed this afternoon". I told her I wanted to speak to a supervisor, that I knew she had one, and that if she did not give me a name I was going to be sure to find one anyway and that I would let the supervisor know she had lied to me. She relented and gave me a name, Brian Weiss (818) 591-9600, x119. I called him and have left three messages. He has not called me back and I have a good idea he is avoiding me. I want Nove to do something about this. They have $69.99 of my money and I have nothing to show for it but frustration. They have continually lied to me and given me the run around. A word of warning to everyone. Look carefully at the name of the company producing software. If it says Nova Development, RUN.