eBags Compliment - Stands behind warranty - replaced product
SAN DIEGO, CALIFORNIA -- Purchased eBags' rolling backpack for my son just before school last year. After eight months, a hole wore through the bottom. I contacted eBags because they touted a lifetime warranty on this product, expecting nothing would come of it. To my surprise, yesterday, a brand new replacement backpack arrived at our door. eBags stood behind its warranty and, as a result, will get my future business.