Days Inn Complaint - Worst Experience/Horrible Staff/Bad Corporate Customer Service - Atlantic City, NJ - Boardwalk at Morris Ave.
Atlantic City, NJ - Boardwalk at Morris Ave. - Complaint
ATLANTIC CITY - BOARDWALK, NEW JERSEY -- For $225/night, we expected a decent experience. I know that the hotels in A.C. are all pricey... so we felt safe and comfortable with the Days Inn. The room wasn't great (it was mismatched and cheap looking), but it was clean.
We had a great night in Atlantic City. We returned later on and went to sleep. In the very early hours of the morning, we received a sexually obscene and threatening phone call, which sounded like it was coming from another room in the hotel. I hung up on the caller and was so shaken I couldn't sleep. I kept the light on the rest of the night.
We immediately called the front desk, who said that they had no way of knowing who called and couldn't help us. Needless to say, they were completely unapologetic.
Upon check out, I told the front desk staff and BOTH of the managers. Who, were also completely apologetic and did not offer anything to make us feel better.
I explained that for $225/night, I expected to actually be able to sleep and feel safe and comfortable. They didn't care. The manager also noted that he "had no idea who it could be" but five minutes later said "I have a feeling I know who it is, but I can't say for sure." He also mentioned that this had happened to other guests, but they didn't have any records or call logs. I find that hard to believe.
I was so upset that I called the Days Inn corporate office. They took down all of my contact information - THEN turned around and gave it to the exact same manager I spoke to the day before. He called me and was so rude and angry with my fiance' and myself.
I called BACK to corporate and told them that this was ridiculous. They said they couldn't do anything until 7 days went by, then they would review my case.
My fiance' called back again (the same day) and told them that this was unacceptable. They promised to have a supervisor call us back within 24 hours. They never did.
About 4 days later, we received a passively agressive and RUDE email from the AC hotel staff AND a letter from corporate. That was it.
I work in an industry and a position where you ALWAYS keep your clients and customers happy, especially if something horrible happens.
Apparently, Days Inn has a completely different motto.
After this experience, I will NEVER stay at Days Inn again, in Atlantic City or ANY city!