[X]
Write ReviewJump to 
44
Helpful
Votes
Votes
Days Inn Complaint - Worst Experience/Horrible Staff/Bad Corporate Customer Service - Atlantic City, NJ - Boardwalk at Morris Ave.
Atlantic City, NJ - Boardwalk at Morris Ave. - Complaint
ATLANTIC CITY - BOARDWALK, NEW JERSEY -- For $225/night, we expected a decent experience. I know that the hotels in A.C. are all pricey... so we felt safe and comfortable with the Days Inn. The room wasn't great (it was mismatched and cheap looking), but it was clean.
We had a great night in Atlantic City. We returned later on and went to sleep. In the very early hours of the morning, we received a sexually obscene and threatening phone call, which sounded like it was coming from another room in the hotel. I hung up on the caller and was so shaken I couldn't sleep. I kept the light on the rest of the night.
We immediately called the front desk, who said that they had no way of knowing who called and couldn't help us. Needless to say, they were completely unapologetic.
Upon check out, I told the front desk staff and BOTH of the managers. Who, were also completely apologetic and did not offer anything to make us feel better.
I explained that for $225/night, I expected to actually be able to sleep and feel safe and comfortable. They didn't care. The manager also noted that he "had no idea who it could be" but five minutes later said "I have a feeling I know who it is, but I can't say for sure." He also mentioned that this had happened to other guests, but they didn't have any records or call logs. I find that hard to believe.
I was so upset that I called the Days Inn corporate office. They took down all of my contact information - THEN turned around and gave it to the exact same manager I spoke to the day before. He called me and was so rude and angry with my fiance' and myself.
I called BACK to corporate and told them that this was ridiculous. They said they couldn't do anything until 7 days went by, then they would review my case.
My fiance' called back again (the same day) and told them that this was unacceptable. They promised to have a supervisor call us back within 24 hours. They never did.
About 4 days later, we received a passively agressive and RUDE email from the AC hotel staff AND a letter from corporate. That was it.
I work in an industry and a position where you ALWAYS keep your clients and customers happy, especially if something horrible happens.
Apparently, Days Inn has a completely different motto.
After this experience, I will NEVER stay at Days Inn again, in Atlantic City or ANY city!
We had a great night in Atlantic City. We returned later on and went to sleep. In the very early hours of the morning, we received a sexually obscene and threatening phone call, which sounded like it was coming from another room in the hotel. I hung up on the caller and was so shaken I couldn't sleep. I kept the light on the rest of the night.
We immediately called the front desk, who said that they had no way of knowing who called and couldn't help us. Needless to say, they were completely unapologetic.
Upon check out, I told the front desk staff and BOTH of the managers. Who, were also completely apologetic and did not offer anything to make us feel better.
I explained that for $225/night, I expected to actually be able to sleep and feel safe and comfortable. They didn't care. The manager also noted that he "had no idea who it could be" but five minutes later said "I have a feeling I know who it is, but I can't say for sure." He also mentioned that this had happened to other guests, but they didn't have any records or call logs. I find that hard to believe.
I was so upset that I called the Days Inn corporate office. They took down all of my contact information - THEN turned around and gave it to the exact same manager I spoke to the day before. He called me and was so rude and angry with my fiance' and myself.
I called BACK to corporate and told them that this was ridiculous. They said they couldn't do anything until 7 days went by, then they would review my case.
My fiance' called back again (the same day) and told them that this was unacceptable. They promised to have a supervisor call us back within 24 hours. They never did.
About 4 days later, we received a passively agressive and RUDE email from the AC hotel staff AND a letter from corporate. That was it.
I work in an industry and a position where you ALWAYS keep your clients and customers happy, especially if something horrible happens.
Apparently, Days Inn has a completely different motto.
After this experience, I will NEVER stay at Days Inn again, in Atlantic City or ANY city!
Comments:
Posted by Anonymous on 2006-06-28:
I am curious...what would have made you "feel better?" As far as I know the motel/hotel only logs outgoing calls and would have no control over who calls in to your room. Obscene telephone calls are disturbing and rude to be sure but to blame them on the establishment you are staying is reaching pretty far.
Posted by Doc J on 2006-06-28:
Random, crank calls are normal occurances in even the finest hotels. You mention the price/night. It would appear you're using the incident to position yourself for a bargain rate. Interestingly, some people would be equally "offended" on the grounds of 'privacy' if Days Inn kept a log of all room-to-room calls. The post strikes me as an all out assault on Mt. Molehill.
Posted by miketech on 2006-06-28:
Sounds more like a job for the police than hotel staff.
Posted by Anonymous on 2006-06-28:
Also, keeping the light on the rest of the night isn't going to do you any good. My husband and I were interrupted at a decent hotel by someone pulling the fire alarm. I went back to sleep as soon as we found out it was kids pulling a prank. Best to be armed when you are in unfamiliar territory. We always are!
Posted by Anonymous on 2006-06-28:
Keep the phone off the hook?
Posted by Anonymous on 2006-06-28:
Mrs. M. quite good advice, considering most of us have mobile phones. Spending the evening with your honey? You really don't need to be disturbed...LOL
Posted by DORCAS on 2006-06-28:
My mortgage is $900.00 a month and I've gotten this type of phone call more than once before. I haven't though
of having the bank make ammends for this. Hmmm. Is this your first prank call? Hopefully your future husband will learn to make to feel safe so you can sleep at night.
of having the bank make ammends for this. Hmmm. Is this your first prank call? Hopefully your future husband will learn to make to feel safe so you can sleep at night.
Posted by Anonymous on 2006-06-29:
Hey Dorcas, what are you wearing right now?
Posted by DORCAS on 2006-06-29:
sheriff:AAAAAHHHHHHHHHH!!! I'm calling my bank right now. (OH, a tank top and jammie bottoms )
Posted by Sarah Dubin on 2008-11-01:
I agree that the guest services are awful... as we had a horrible experience and are so outraged...i resent being treated poorly by the days inn, but ofcourse they are over reaching themselves... if you have facebook, join the group: boycott the days inn. I want everyone to know how horrible they really are!!!
Posted by LORI on 2011-05-22:
I ALSO WORK AT A DAYS INN IN IDAHO. I APOLOGIZE FOR DAYS INN EMPLOYEES ANYWHERE.
HOWEVER I AM SORRY TO SAY THAT WE AT THE FRONT DESK IN FACT DO NOT HAVE ACCESS TO WHO CALLS WHO IF ITS FROM A ROOM TO A ROOM. MOST HOTELS HAVE A PHONE SYSTEM WHERE THE ROOM NUMBERS LIGHT UP IF THE PHONE IS IN USE. THE PHONES AT DAYS INNS ARE JUST SWITCHBOARDS THAT SAY THE ROOM NUMBER ONLY IF IT CALLS THE FRONT DESK. SOME HOTELS HAVE A PRINTER CONNECTED TO THE PHONE SO THEY CAN BILL LONG DISTANCE CHARGES, BUT OURS DOESNT HAVE A PRINTER SO THERE REALLY IS NO WAY TO TELL. I HOPE THIS HELPS SOMEWHAT.
HOWEVER I AM SORRY TO SAY THAT WE AT THE FRONT DESK IN FACT DO NOT HAVE ACCESS TO WHO CALLS WHO IF ITS FROM A ROOM TO A ROOM. MOST HOTELS HAVE A PHONE SYSTEM WHERE THE ROOM NUMBERS LIGHT UP IF THE PHONE IS IN USE. THE PHONES AT DAYS INNS ARE JUST SWITCHBOARDS THAT SAY THE ROOM NUMBER ONLY IF IT CALLS THE FRONT DESK. SOME HOTELS HAVE A PRINTER CONNECTED TO THE PHONE SO THEY CAN BILL LONG DISTANCE CHARGES, BUT OURS DOESNT HAVE A PRINTER SO THERE REALLY IS NO WAY TO TELL. I HOPE THIS HELPS SOMEWHAT.
Posted by Randy on 2011-06-20:
I had a wedding to attend in St. Charles MO. and the Days Inn that I stayed in was nasty and disgusting. I wish you had a way to post pictures on your web site because I have some of my own that I would like to add.
In our room. the toilet was backed up and nasty.. the shower curtain had mold growing on the lower 12". In the room.. burned out light bulbs. What looked like baby food slung on the walls.. holes in the sheets.. water soaked carpeting that I found after I put on my dress socks for the wedding. Carpets were severely stained. Food on the floor between the night stand and the bed.. I was afraid to touch anything and after looking on line and seeing that hundreds of people have tried complaining to the Corp Office with no call back and any justification.. I figured I would just be wasting my time. Anyone who gets any type of discount after complaining should feel lucky Most that I have seen searching on line got nothing and were pretty much told you are S.O.L. I will NEVER, EVER stay at a Days Inn again. From what I've seen Nation Wide I'm surprised that they are sill in business. Management and owners obviously have no morals and values. STAY AWAY FROM DAY"S INN
In our room. the toilet was backed up and nasty.. the shower curtain had mold growing on the lower 12". In the room.. burned out light bulbs. What looked like baby food slung on the walls.. holes in the sheets.. water soaked carpeting that I found after I put on my dress socks for the wedding. Carpets were severely stained. Food on the floor between the night stand and the bed.. I was afraid to touch anything and after looking on line and seeing that hundreds of people have tried complaining to the Corp Office with no call back and any justification.. I figured I would just be wasting my time. Anyone who gets any type of discount after complaining should feel lucky Most that I have seen searching on line got nothing and were pretty much told you are S.O.L. I will NEVER, EVER stay at a Days Inn again. From what I've seen Nation Wide I'm surprised that they are sill in business. Management and owners obviously have no morals and values. STAY AWAY FROM DAY"S INN
Posted by J. D. Byrd on 2011-07-06:
I just spent a night on a bed that must have had a matress filled with golf balls. The shower was dirty, the door had a draft (in TX that means hot air) there was evidence the place had not been cleaned properly in months. Only thing working properly was the AC and again in TX that was a good thing. I will not stay at a Days Inn again.
Posted by Cindy on 2011-07-31:
We had a terrible experience ourselves at a Days Inn over the weekend. Can you give me the corporate office email and phone number? I have been looking and can't find it. Thank you and sorry for your horrible stay.
Posted by wow on 2012-01-21:
Days Inns take alot of wear and tear. The rates at most are very affordable. Carpets should be done once a year, bed sheets shouldnt be dirty. customer service should be friendly. But no motel runs back ground checks on their guests before they can check in and everyone bad doesnt have a certain look. Employees cant stand by your door while you sleep. They can guarantee the door locks.bad peolpe come from all walks of life now days. You shouldnt even have felt affended front desk couldnt do anything. All I have to say is all motels there are good and bad but all arent the same. In this past ecconomy its a wander that any Motel can even afford staff to work the desk and clean the rooms. Bottom line is you cant judge all motels the same.
Posted by not a rap fan on 2012-02-23:
There was a time when Days Inn motels were owned and run by people who were American. Now it seems they are under the management of people whose first home is outside the U.S. It has been my observation that these people frequently are more concerned about making money than providing decent, clean, safe, and economical operations. They simply don't have American values of cleanliness, proper upkeep of what's visible, and truly assisting guests.
Posted by Peggy S. on 2012-04-28:
Was refused a room due to my assist dog complete w/documents. I don't know who owns this franchise, but here in AMERICA an assist animal is even allowed to board an airplane right along with suicide bombers. This is against the law in the USA, someone NEEDS to address this!!!!!
Posted by ruby on 2012-06-14:
I always felt as if Days Inn was a good place to say until yeserday... My husband and i stayed atone in Covington,ky... the floor was so stained i was would not take my shoes off until i went to bed... the curtains were pinned together because the pull cord was broken, the sink taps were corroded,the tissue box was rusted, the chairs were filthy and worn out..and there were more many more things wrong...
No i did not complain to management as there was only one young girl working so what could she have done..... but believe it or not.. the bed was clean and comfortable...
but i will not stay at a Days Inn again...
No i did not complain to management as there was only one young girl working so what could she have done..... but believe it or not.. the bed was clean and comfortable...
but i will not stay at a Days Inn again...
Posted by Anna on 2012-06-30:
I had a similar experience at a Days in in Colorado springs on south circle. We literally found cat poop on the floor that had been there for several days. The front desk staff didn't care. I asked for a refund or at least a discount on my rate of 100$ a night. They refused because their manager was "out of town". The towels had hairs on them so we were afraid to use those, every room looked like it had either had a huge fight in it or been raided by police. The chain on the door was broken. We had to get 2 rooms becuase we were evacuees from a wildfire in our area. In the second room (the one with the several days old cat poop) the toilet didn't work. In the second room first it was so filthy I asked them for a new room, in the second room it was cleaner but we found a cigarrette butt under the bed, the beds both sunk in the middle and were very uncomfortable. I have called and reported this to their corporate office and am waiting to find out what happens. I am also having my bank dispute the charges. I wouldn't put someone I hated in this hotel. Staying there was a nightmare.
Posted by Debbie on 2012-07-14:
First of all you people who are critizing the customer for complaining are full of crap! You must be the staff she complained to. At the very least, as a CUSTOMER she should have been treated with respect by EVERY STAFF PERSON SHE SPOKE TOO. Paying $225. a night for a room at any motel/hotel, anywhere, DEMANDS respect! If you worked for me you would have been fired immediately for being disrespectful. And I agree with her that I too will never stay at another Day's Inn ever again. I recently stayed at Day's Inn, North Ft. Jackson, in Blythewood, SC. There were no clean towels in the room and a dirty one hanging on the back of the bathroom door. My first thought was "I wonder if the tub was even cleaned." I doubt it, though I have no way of knowing for sure. The coffe pot had not been cleaned, the floors were stained, the walls were stained. I wonder how often the bedspreads get changed and washed. The sheets were never changed during our stay. I know because I always mark them with a small dot when we arrive. Another thing I always do is pull the sheets back and look for bedbugs. Luckily I've not come across any yet. When we went to the desk to tell them we had no clean towels and a dirty one had been left, we were simply handed towels across the counter. No one even offered to remove the dirty one. The TV reception was fuzzy, and 1 day after coming back from our days activity I found cleaning supplies left in the room. We were in the area for my son's graduation from bootcamp. Granted we didn't pay near what the other lady paid, but I'm saddened that this is how families of the men and women who are going off to serve our country are treated. And from what I'm reading this is standard service across the nation. Day's Inn used be a respectable chain. No more. Get the buck, that's all Day's Inn seems to care about. Thanks to Gordon Ramsey's new show "Hotel Hell", from now on, I'm taking a black light with me to every hotel I stay in. If it's as dirty as I feel that Day's Inn was, I'm demanding a refund on the spot!
Posted by Betty on 2012-07-19:
I would like to say staying at a Days Inn was the worst hotel I ever been in. This Days Inn was in Huber Heights Dayton, OH. The pics that they advertise on their website are false. They show a pic of their pool with a jacuzzi which they do not have, because it has been filled in with concrete, rooms with jacuzzi they do not have they have. they have handicap showers with hand made wooden benches,dirty carpets,holes in their bed sheets,stained pillows and cases,stained chairs,k-9 units circling their parking lot, also hookers and johns in the parking lot. So my advice to anyone wanted to stay at a Days Inn don't stay!!!!!!!!!!!!!!!!!!!!!!!
Posted by DK on 2012-07-24:
We stayed at a Days Inn in Colorado Springs on S Circle Drive, of the 5 rooms booked 3 had issues
Posted by On2beheard on 2013-01-26:
Spokane Days Inn had to be the dirtiest! I understand that the rates are reasonable, but there should be NO REASON for dirty. I had man "stuff" on the floor by the door and a wad of toilet paper stuck to the ceiling above the bed. Nothing says YUCK better than that! I have asked for a 1 night refund (I had driven 7 hours to get into a town that was having a huge concert and no rooms anywhere were available). They did change my room after I went to the counter and complained (they also rented my room to another guest...so I had a midnight visitor and slammed him in the face with the door...then the front desk called my room to see who was in there!) UGH!
Posted by takeittochurch on 2013-02-21:
I work at the Days Inn.... You should be more worried about the mold in the walls and carpet. Last month an elderly woman staying at a Days Inn in Maplewood was rushed to the hospital for breathing problems.....
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
