Gold's Gym International, Inc Complaint - Don't Join Gold's Gym
AUBURN, ALABAMA -- I also made the mistake of signing a one year contract with the Gold's Gym in Auburn, AL. My advice to anyone considering it is, DON'T. I was told when I signed up that I would receive a monthly bill in the mail, and that they just needed me to pay the first month by credit card. Several months past and I did not receive a bill. I started carrying my wallet into the gym in case they needed me to make a payment, but it never came up. It wasn't until I found out that my checking account was not balanced correctly that I realized that they had been billing me directly from my checking account- without my consent, and without provided me with any invoice detailing what I was being charged for. I spoke to a girl at the front desk about the matter, and she politely informed me that Gold's Gym does not send out monthly bills and is not required by Alabama state law to provide their clients with an itemized bill. After that I began checking my bank statements very closely, and found that on several occasions I had been billed twice for one month. During the month of January I had been billed three times. I called to ask about the matter and was promptly told that if I had read my contract closely I would have known that Gold's Gym charges their members a $50 equipment fee at different times throughout the year. Apparently, the $50 you pay every month goes to replacing towels....wait they don't provide towels...o.k. so it goes to spray bottles to clean the equipment...wait they don't have those either, I guess sitting in someone else's butt sweat in considered hygienic.
Half way through my contract I closed the account Gold's Gym had been billing me through. I simply had forgot that their monthly fleecing that was still in progress. I also had been traveling quite a bit and hadn't been into the gym for approximately two months. About three months after I closed my bank account I received a notice from Gold's billing company out of Montgomery-the first notice I had ever received from the company- indicating that I owed them for two months membership, plus two $20 late fees, which needed to be paid within one business week or I'd be sent to collections. I called promptly and asked (given that they had both my address and phone number) why no one had bothered to inform after the first month, or for that matter the second the bill did not go through. The reply I received was simply that Gold's Gym was not required to do so by state law, and also did not send out monthly bills.
That was not the end of my troubles with Gold's Gym, but suffice it to say DON'T sign a contract with them. There are other Gym's now in Auburn that do not require a yearly contract. Additionally, the Gold's Gym in Auburn is; too small to handle peak hours; does not provide enough parking; has old and unsanitary equipment, and the men's locker room has only two showers (which appear wooden) and only one toilet. Look for another Gym, but if that fails, start walking....trust me, it's a much healthier and cheaper alternative than joining Gold's Gym.