United Parcel Service Complaint - Rselling Damaged Product
I use UPS to ship products to my customers. Recently a product was damaged in shipping. I filed a claim with UPS. They issued a call tag and picked up the damaged product for inspection. Later I received a reimbursement check that was dated three days prior to the pickup.
Today I discovered the exact product is being sold on eBay by a liquidator.
I contacted UPS who stated because they paid for product, they have the right to sell it. Here's where the deceiving comes in. No where does UPS state they will, or have the right to, resell the product (the woman I spoke with at UPS admitted this). The check they issue is called a "reimbursement check for replacement of the product". Never does it say UPS is PURCHASING the damaged product. They state they only request the product to INSPECT it. The woman I spoke with at UPS said if I wanted the product back, I should have written on the invoice to return it. UPS does not state to do this anywhere. It also contradicts that if they are purchasing it, why would they send it back?
I have filed claims with UPS in the past and they never requested to receive the damaged product. I don't know if this is a new practice of UPS, but I think people should be aware that UPS will re-sell the product and that the customer has the right to request the product back from UPS after inspection.
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