Maytag Corporation Complaint - Bad Product, but "service" was ABOMINABLE
FORT WORTH, TEXAS -- Purchased a Maytag Ice2O refrigerator on 4/20/06. It quit on 6/16/06. First service call 6/17. Could not be repaired because both circuit boards required for fix needed to be ordered. On 6/20 tech never showed up. Called Maytag and was told service call had been cancelled and parts order had been cancelled. No reason provided, no call to notify me. Parts reordered with assurance tech would have them for 6/24 service call. Different tech shows up 6/24 but with no parts. Called again and asked supervisor to call me (they said none were there that Saturday). No one has ever called me. I returned the thing and would never recommend Maytag.
The product looks nice, but be aware of these things. The water in the door is not chilled. The handle on the freezer is cheap plastic (on the black 'fridge) and flexes every time it's opened. It was VERY noisy. Because air in the refrigerator comes out at only one point food on the top left shelf freezes.
Maytag service was disgraceful. They should be ashamed but it was quite obvious that once they thought they had my money I was SOL. Well, I wasn't and now I own a different brand. By the way, Maytag now owns MANY brands (Amana, Whirlpool, etc.) so be careful and check out what you buy.
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