Comcast Corporation Complaint - No support - DVR cable box
We been having problems with our Comcast digital cable box (DVR) for about 8 months. It messes up every recording by jumbling the audio and video. It has gotten to the point where we don't even use the DVR anymore. Their is also a problem with the way the box receives commands from the remote. Sometimes it takes 10-20 seconds to respond to the button you pushed. Every time we call we are put through the same hoops of tests. Powering it down. Powering it up. Them sending a reset signal (which at that point I must mysteriously leave the box off for a few hours) What electronic device requires a few hours down time in this day and age? Anyway, my latest call I wouldn't allow them to send me through the same cycle of tests, I put my foot down and said I wanted them to replace the cable box. It was only after I mentioned that I heard it was quite a common problem with the older boxes that they offered a solution. I have to take the box to the nearest Comcast center to replace it. Now after 8 months, I am more than happy to drive myself and the box to this service center 45 min away. However I am frustrated that they won't support their own product and come out to MY house and replace the box. It is not like I own the box, I lease it from them! So now I have to service their equipment. Thanks Comcast.