FEDERAL WAY., WASHINGTON -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
Dear Attorney General,
On 6/15/06 I took my car to Maaco auto repair on Pacific Hwy after my car was hit in our driveway (yes this is true) while my husband and I were on vacation. It has turned out to be a nightmare. The car was hit on the passengers side by a moped and the moped was drug down the whole side of my car. It obtained major damage. The man who hit me was not insured to drive the vehicle,for it belonged to his fiancee's family and his insurance did not cover him for the accident repairs. This is the reason I took it to Maaco to begin with. He had not wanted to get the other people involved.I knew Maaco was less expensive and the man told me he would pay for this out of pocket. To make a long story short I had to get my insurance involved amd he is being sued for the repayment of the damages to my insurance and for my deductible. The car panels look very wavy. Not smooth at all. The first look I had at the repairs were horrible. I told the estimator of the Federal Way Maaco that it looked really bad. He said they would do more work. I have contacted the main Maaco corporate headquarters and I am awaiting more help from them to let them know I picked up my car after the SECOND go around of repairs with not much difference.
I don't know what can be done about these people. They call themselves professionals and all they are doing is ripping off insurance companies and people in general.
I had mentioned to Peter Rogulj (the estimator at Maaco) that I was still not seeing much improvement. He said that this was all he could do and I should take this up with my insurance claims adjuster from Farmers insurance. He said it was her fault for not letting them do more work. But, I told him the 'wavy' look of the repairs on the panels of the car had nothing to do with her. It was bad workmanship.
I am at standstill. What can I do? 7/1/06
As a resolution, I would like the following:
Having Maaco so the right thing and fix the car properly.
Please contact me if you need more details regarding this incident.