Preview Review

Next Review

Legendary Journeys Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
Never Again
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SARSOTA, FLORIDA -- Went on a bus tour which included Las Vegas, the Grand Canyon, and the balloon ascension in Albuquerque. Bus was bad with broken seat recliners, shades that popped up if you touched them, a crummy bathroom worse than you would find on an airplane and considerably less leg room that we had on our Southwest Airlines economy seats flying in. Motels were poorly thought out or L.J. just didn't care. We arrived into Winston, AZ one night around 1.5 hours late (for no discernible reason) and were glad that we had not chosen to go on an optional dinner tour. We would have had 5 minutes to rest after 400 miles before boarding the bus again.

After the dinner tour left, we started to think about our own dinner only to find out from motel staff that there were no restaurants within walking distance. So we ended the day eating a warm pizza that we phoned in. The hotel in Albuquerque, a city I am familiar with, was in the worst part of town and dinner was at a next door Burger King. Used condoms, needles, and panhandlers made our 50 yard trip exciting!

The balloon ascension was wonderful, but again L.J. royally fouled up the bus schedule by trying to use the same bus to bring in another group and finding that buses who brought people in could not turn around and leave for another hour or so (i.e., only one way traffic allowed). Consequently, we were very late getting back to the motel and again had no time to catch a breath before the tour to Santa Fe left (we were to have had at least an hour). That tour got back hours after when it was supposed to and we missed having dinner with local friends.

I know that this is a budget outfit and you pay a budget price. Fine. But I have been on many great budget tours in the last 40 years and come back fully satisfied. This was a joke as nobody at L.J. coordinated anything and in my world, that is what you pay travel agents to do. Anyway, if you go and come back unhappy, don't complain to the Better Business Bureau. They don't belong.

Replies
Good Deal
StarStarStarStarEmpty StarBy -
Rating: 4/51

ST PETERSBURG, FLORIDA -- Took a 60-day trip and Cruise. Price paid was fair, trip was great, everything promised we got! We have used them many times and understand they are a B travel service, if you want a A travel company, pay more go elsewhere. There are some glitches it overall it's pretty good. The travel agent we used with them is the worst I've used but I kept getting her.

I just booked a 37 day trip to Australia with them and used a different agent. Her name is Maribeth. She came highly recommended and did everything we asked, got back to us and was very responsive. One thing LJ never told us with our 60-day trip that we needed visas for China and India. When asked Tammi she said, "It's in the documents, didn't you read them?" Well yes, but a Visa should have been explained in large red letters. My trip to Australia needs a Visa and Maribeth explained the process. Are they the best? Not sure but they always offer pretty good deals. I'll continue to use them with the understanding they are just that, a pretty good deal!

Replies
Abandoned By LJ Travel At Resort Without Tours
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SARASOTA, FL, FLORIDA -- Legendary Journeys Travel sold an all-inclusive cruise, air and resort post cruise stay with choice of daily tours. We, 8 customers, were told when we arrived at the resort 90 minutes from Seattle and ANY transportation, that THE TOURS WERE CANCELLED. LJ did not respond to our calls, texts or emails for a satisfactory resolution to this situation. They knew before we arrived this was the situation but did nothing to rectify it. We were abandoned by LJ. None of us gambled, but we went there so we could take the promised tours.

LJ continued to advertise and offer this trip EXACTLY as it was paid for by us even though we were told their subcontractor went out of business. False advertising, fraud and failure to meet contractual agreements?? TAKING ADVANTAGE OF SENIORS TOO... Buyer beware of Legendary... Corporate greed at its finest.

Replies
Bait-and-Switch Ripped Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Signed myself and 5 others up for the Savannah St. Patrick's Day Parade. Flyer and still to this day states 3 nights in Jekyll Isle. Also reserved seating for the parade. 4 of us paid extra for drinks and food. Received the dues on Friday 3/11/16 and it stated we are staying at a Comfort Inn off I-95 in Brunswick Georgia, definitely not Jekyll Isle. Called my agent (Sandy), left message then called main office in Sarasota, spoke to Marco. He would get back to me.

Here we are 3/13/16, have heard from no one. Have a 6:00 am pickup for a ride that is less than 5 hours from home (Melbourne, Florida) going from Melbourne off I-85 to Orlando and then back to I-95 to Daytona. No mention of reserved seating and the extra we paid for. I am so upset and we haven't even left yet. I can't imagine what else will happen. Will never travel with this agency again. I am reporting them to the Better Business Bureau and the Elder Abuse hotline as we are all over 65. Please be aware this is not a good company to travel with. This is not my first rodeo. I have been traveling for many years. I am very very upset.

Replies
Advertisement
Company Is Claiming No Cabins Available After Deposits Accepted and Confirmation Given...
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FT LAUDERDALE, FLORIDA -- I was in progress of having several friends booked for a cruise departing on 11/26 on the MSC Divina to Panama Canal. I completed 2 of the booking and paid the deposits with agent, Erika on 1/18/2016. Within the next two weeks 5 other couples had completed their bookings and paid their deposits of $400 each, as required. Four other couples were told after that that Legendary Journeys had completely booked all of the available cabins, therefore were unable to book.

On 2/17, I contacted Erika with an inquiry. It was then that she told me that three of those cabins that were booked and the required deposits paid, were not available and that every cabin on the ship had been sold out, claiming having been told that by the MSC representative. She said that the deposits paid could be refunded or they (the three cabins) could just wait in hopes that cabins may later become available through cancellations. One of those who has "lost" their cabin, I had booked on their behalf, and paid their deposit on 1/18, receiving written confirmation that same date.

Yesterday and today I have made 2 calls to the Inventory Supervisor, Heather and also to another supervisor, Gayle, hoping to resolve this huge problem and be assured my friends will get the cabins which they have properly reserved and paid deposits. Neither of these persons have bothered to return my call. I am hoping that you may be able to assist me in getting these issues resolved. I have used Legendary Journeys travel services several times in the past and this is my first serious problem.

Replies
New Mexico Balloon Fiesta
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

LADY LAKE, FLORIDA -- After reading previous reviews it seems this company will not change. They never take the blame for anything going wrong and blame the customers. We never could get any info before our trip and we were leaving early and meeting our group. We never had name of hotel till day before we left. We were never told we could upgrade our hotel. We Never got to the balloon fiesta on the scheduled day as local driver got lost and we spent 5 hours sitting on bus with a tour guide who went into a meltdown and screamed at all of us.

They did take us the morning we were to leave for the Grand Canyon which meant we spent from 5 am till almost 7pm on the bus. We ended up paying for our own hotel room in Las Vegas as we were not happy with their choice of circus circus and were never given the option to upgrade. Never again.

Replies
Tour Orlando Hotels for Christmas Decoration.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

The Orlando hotels had notified the companies that they were discontinuing these tours. AAA canceled the same trip and refunded the individuals their money. After numerous calls to Legendary office and to sue who worked for them and went with the group nothing was done until some people notified seniors against crime. Legendary still refused a monetary refund but gave out a voucher that could be used on another trip with them.

Who in their right mind would ever book as much as a hay ride with them after this disaster and their extremely poor treatment of their customers. Needless to say I am sure no one used their voucher and Legendary retained all of the individuals' money. Never ever again.

Company Response 08/11/2015:

Thank you for posting your continued concerns regarding this Day trip. In your previous posting we explained in great detail what had occurred on this one day trip. (Please see "Trip was a disaster .... to finish" below and our detailed response) In our original explanation we explained that while there were issues with this one day trip, Legendary Journeys did make alternate arrangements so that this trip would operate. Our decision to provide compensation to our guests in the form of a Future Travel Certificate was based on the fact that the tour did operate with some modifications and the prevailing hiccups that occurred throughout the tour due to the last minute modifications. Needless to say, your statement is wildly inaccurate and not correct. We actually had a large number of Future Travel Certificates used from this matter. We are sorry to hear of your decision to not utilize your certificate.

Again, Legendary Journeys apologizes that our tour, even with the last minute modifications, did not meet your expectations. We wish you all the best in your future endeavors.

Sincerely,
Legendary Journeys

Replies
Don't Ever Use These People. Their Service and Their Promises Don't Match.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SARASOTA, FLORIDA -- We booked an "escorted" Alaska land and sea trip for 16 days, with them to meet us in Anchorage and escort us by "bus" to three other land destinations and finally to the Norwegian Star for a one-week cruise. When we got to the airport it became evident that there was no escort. We identified a passenger van with a luggage carrier and the other 10 people who had signed up. The carrier was too small for all our luggage and the van was really too small for all of us. We rode cramped together with our luggage for 8 hours to Denali.

All 12 of us were calling and emailing asking where the guide was, but we got no response and the whole trip we were forced to figure out where to find our transportation, what excursions were available online, book them ourselves, get ourselves to the excursion, etc. All they actually did is book hotels and reserve the already free transportation available through hotels and airports.

Everyone was so disappointed and some were pretty angry. To date, though all of us have written long emails, no one has received an apology (other than a form letter which was so general as to be meaningless). My husband is visually impaired and we really needed an escort. Lucky for us, the other people in our group were very travel savvy and we all pitched in to help each other. No thanks to Legendary Journeys.

Company Response 07/21/2015:

Thank you for posting your concerns and giving Legendary Journeys the opportunity to respond. Legendary Journeys apologizes to this client as the tour did not live up to their expectations.

Many times, due to a groups smaller size, it is necessary for us to switch out a full size motor coach transportation for a smaller vehicle. In this case, we had a group of 12 passengers and attempted to accommodate this smaller group and substitute smaller equipment. Also, many times we will utilize driver/guides that do both the driving and the Tour Manager work. However all detailed information regarding hotels, excursions, transportation, meeting locations were all provided in your travel documents.

In the case of this tour, Legendary Journeys made the decision to run this group even with the low passenger count. The only other option would have been to cancel the departure all together. We did our best to make this trip operate even with the low passenger count. Again, we apologize that our tour did not live up to your expectations.

If you would like for us to review your concerns directly, please email us at customerrelations@LJ.travel and be sure to include your name, invoice number and a detailed summary and we will respond accordingly.

Again, thank you for contacting Legendary Journeys. We look forward to working with you towards an amicable resolution.

Sincerely,

Legendary Journeys

Replies
Advertisement
Complaint
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SUMMERFIELD, FLORIDA -- I will never deal with this company ever again. They have disappointed me for three cruises. And every time, they have never taken the brunt... I have. Because I am "Leader." There is no one on the ship to take flak. When we arrive in port, there is no one to greet us or direct us.

I have booked three very lucrative cruises with this company. The manager at the Summerfield office doesn't give a hoot about who is organizing the cruise. She should because we are paying her proverbial salary. She has absolutely no respect. Too bad because I had BIG groups and I will never book with them again. Horrible bus drivers that have no clue where they are going. If I am bringing 60 people I want preferential treatment. THERE IS NONE. I AM NON-EXISTENT. Therefore, I will NEVER use Legendary Journeys again. I will bad-mouth them whenever I can. I will bad mouth them through the Villages as often as I can.

Company Response 07/21/2015:

Thank you for posting your concerns and giving Legendary Journeys the opportunity to respond. To be completely honest, we are a bit perplexed by this client's statement that was posted to this site. She has been a good group leader of Legendary Journeys and has even written us letters of praise upon completion of her group travel. Legendary Journeys never received any telephone or written correspondence from this group leader to ever let us know she was unhappy with her experience in any way. In fact, she posted this 2 years after her last trip with Legendary Journeys.

With that said, Legendary Journeys prides itself on having one of the best and most comprehensive Group Leader/Group Travel programs in the industry! The industry standard for Group Travel is that the Group leader earns 1 fee cruise berth for every 16 paid double occupancy passengers. When you travel with Legendary Journeys as a Group Leader, Once you have 15 paid double occupancy passengers (the 16th is free) anything your group package includes will be FREE. FREE means FREE. No other travel company in America gives you FREE AIR (If included with the package), FREE Port fees, FREE Government Taxes, and MORE! We strive to keep our Group Leaders happy because we appreciate the large amount of business they bring to Legendary Journeys.

These points notwithstanding, we appreciate this post and urge this client to contact us directly to discuss her concerns further. If you will please email us at Customerrelations@LJ.travel and include your name, invoice number (if applicable) and as much detail as possible and Legendary Journeys will be more than happy to respond accordingly.

Again, Thank you for posting your concerns. We look forward to hearing from you! Legendary Journeys will always provide the greatest value for your travel dollar.

Sincerely,
Legendary Journeys

Replies
Cuba Tour
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SARASOTA, FLORIDA -- Cuba Tour - I would never travel with Legendary Journeys again. Although the ship docked in Montego Bay, Jamaica, at 8 a.m. and we were off the ship by 8:30 a.m., our transfer to the airport was not there - Jamaican dock personnel had to call twice to get the transport company to come. LJ would not discuss flights from Montego Bay to Fort Lauderdale with any of us and then put us on a flight leaving Montego Bay at 4:51 p.m., the only Spirit Airline flight out of Montego Bay.

Having to book a flight less than a week before embarkation in order to make my connecting flight from Fort Lauderdale cost me an additional $215. LJ would not consider reimbursing the $99 flight because they had booked non-refundable tickets. If LJ really cared about their customers, it would have refunded the money and taken the (for them) small loss. LJ personnel gave no information regarding the tour, other than the brochure we initially received, although we asked numerous questions.

Replies
Top of Page | Next Page >

Legendary Journeys Rating:
Star Half star Empty star Empty star Empty star
1.7 out of 5, based on 23 ratings and
39 reviews & complaints.
Contact Information:
Legendary Journeys
3474 17th Street
Sarasota, FL 34235
1-800-511-5411 (ph)
www.lj.travel
Compare Travel Services