Washington Mutual Informative - Inept loan servicing and exorbitant fees.
CALIFORNIA -- A short time ago, I refinanced my home. The loan was then transferred to Washington Mutual who became the new "servicer." I was sent the notice of transfer which included the address for correspondence regarding the loan and one for payment. After finding out that they charge $12.00 per transaction on the internet, I opted to mail them their payment (They don't need another $144.00 of my money per year.) I received a call from their branch in Arizona informing me that they had not received my monthly payment. I informed them that I had mailed it to their address on the transfer letter (Kentucky) since they had never sent a coupon book nor an update letter specifying a different address. I also, at that time, asked them if they really charge 12.00 per internet transaction and $12.00 per phone transaction. I was really surprised to find out that they did indeed charge that amount. All in all, I concluded that this company is not consumer friendly, nor do they handle loan transfers in an expeditious and timely manner. I'm really turned off! They ought to be paying ME to deal with THEM!