Avis Informative - Avis & Hertz Copenhagen airport
Open letter to AVIS and HERTZ
I’m not sure there is any point in writing this, but just in the slim case you are interested, I should like to explain to you how your operations in Copenhagen add to the stress of travel and do nothing to help easy the stress of travel. Fortunately there is so much choice these days, I won’t have to use either of you again.
I took the trouble to pre-book my car 1 week before I travelled. When I arrived at the AVIS counter at 22.30 on 27th June, your incompetent staff had nothing ready. I still had to fill in all the forms and then had to wait 25 minutes for a man to bring the keys down from the 3rd floor car park. I gave up waiting and went next door to Hertz who gave me a car in 5 minutes, but I still had to take all of my luggage to the other side of the airport and go to the 3rd floor to get the car. This is a disgrace and a waste of my time. Why can you not bring the car to arrivals?
Now the return. I had to drive to the 3rd floor parking where there was a chaos of cars arriving, no parking spaces, not enough staff etc. But then I had to walk with my luggage to terminal 3 to hand in the keys. I then had to walk to terminal 2 for my flight. All in about 20 minutes of my time and energy wasted. Why could I not hand the keys in on the 3rd floor parking?! This is not a service, it’s an insult.
I think both companies should be thoroughly ashamed, you are not giving a service you are hindering travel and adding to the stress.
But not anymore with me!