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PricesRite Complaint - Selling old equipment as new

Review by Billmclarty on 2006-07-03
I recently purchased a "Brand New" Toshiba RD-XS52 DVD recorder from Pricesrite.com. When it arrived it did not work out of the box and it was manufactured in Sept 2004 - 20 months ago!! I tried contacting Pricesrite 4 times via phone and each time I was mysteriously 'cut off'... Finally I faxed my complaint and then they responded, basically saying too bad - they did offer their standard return of 20% restocking and I would be responsible for shipping.

My advice - NEVER purchase from Pricesrite. Equipment is not new and service is totally NON-EXISTENT!
Comments:3 Replies - Latest reply on 2006-07-05
Posted by Hugh_Jorgen on 2006-07-03:
Just because it is 20 months old doesn't mean it isn't new. A lot of these resellers buy old stock and overstock goods from other retailers. However, if it's defective then they need to replace it.
Posted by Doc J on 2006-07-03:
The item may have been "brand new", but was a liquidated or closeout item from another retailer. You don't mention any evidence that the item was used or reconditioned. It would not be unusual for liquidated items to have DOM stickers from 20 months or more previous to the purchase. Was the item purchased "as is" or without warranty by the seller? If so, that would set off my "BS proximity alarm" before the purchase.
Posted by Anonymous on 2006-07-05:
Mister Clarty, one of the reason's I don't like ordering hard goods such as camera's, over the internet is because your not assured your getting a "refurbished item, a returned item, or an "an ole stale smelly one." Try a Fry's (http://www.outpost.com) Better yet find a retailer and inspect the item yourself. Good luck

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