Four Seasons Complaint - I was charged over $8,000.00 for an on-line reservation! - Hotel Reservations system
Hotel Reservations system - Complaint
WHISTLER, BRITISH COLUMBIA -- In January of 2006 I was interested in a ski trip to Whistler, British Columbia for Valentines Day. I looked up the Four Season's Web-site and decided to make and guarantee my reservation for four day in Februaury. We had other friends who also wanted to go so after sleeping on the idea the next day I called the Four Seasons to see if we could get a larger room (and much more expensive!) However, the reservations agent was very curt and lectured me about the reservations being non-refundable, non-changeable, non-cancellable, etc. and since it was already within the 30 day cancellation period I had absolutely NO options. I told her then that I did not do business with organizations with such HOSTILE customer service policies and that I would stay somewhere else. What I did not realize at the time was that she did change my reservation to the more expensive room at a rate of about $1500.00 per night (way out of my price range!!!).
I was unable to get any of the hotel's management to see my side of this situation! They charged me over $8,000.00 for merely having a reservation for less than eight hours in their computer system....IS THAT FAIR? That is as unethical and devious as you can get!
I'm giving The Four Seasons Hotel chain to review this matter and resolve it as honorable business people or else it will end up costing you a lot more than $8,000.00 (US Dollars).