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Sofa Factory Outlet Complaint - Lousy Warranty

Review by bluzjamer@home.com on 2001-12-17
WARWICK, RHODE ISLAND -- Purchased a Sofa and Loveseat from The Sofa Factory Outlet around the end of June 2001 or begginning of July 2001, it was delivered on July 9th 2001. Aprox. 1 week before Thanksgiving 2001 my wife and I noticed a lump under the right pillow on the couch. After pulling off the pillow are suspisions proved correct. A spring had let go. I contacted SFO and spoke with a Sully who is the store manager. He advised me that springs were not covered under the warranty but that he would try to find someone to fix it. He stated that they had no repairman at the time but should be able to take care of things within 10 days. I have repeatedly called Sully and have not received any satisfaction. I feel I'm being given the run around. We spent just under $1000 on the 2 items and feel they should be holding up better. We've purchased many Sofa -loveseats in the past and never had this happen. We've never bought something new and been given this type of run around. We want something done about this.We will not forget about this.

To help keep me as a potential future customer, I would like the following:

We want the Sofa fixed, if it can not be fixed we want another set. We paid for this set with good money and want a good product in return. If we don't receive satisfaction we will persue this in court.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
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