Guardian Warranty Complaint - The Customer is Never Right!!!
DETROIT, MICHIGAN -- I had my car towed to a auto repair shop referred to by this warranty company on Tuesday June 20, 2006. No one looked at my car to see what was wrong with it, even after numerous calls, until Friday June 23, 2006. Even though they had looked at the car, NO CLAIM HAD BEEN FILED. This now makes one week without a vehicle to drive. I called the warranty company to seek advice on how to hurry the "the shop they referred me to" along. They were of no assistance. In fact everyone in the company was down right rude and unhelpful. Finally on the following Tuesday the claim finally came through. The warranty company never called me to tell me to go to get a rental car, seeing that I had already been out of a car for 2 weeks. I had to call them to see if I was covered. This job being done was scheduled for 16 hours. This amounts to 2 days of work in my book. My car has been there in excess of 4 business days and it is still not ready. This warranty company does not want to extend my rental stating that they have no control over the shops busy schedule. This sounds like a circle of people that rip you off and laugh in your face. If you can change your extended warranty company NOW!!! They will not be there to help you.