Geek Squad Complaint - The Geek Squad isn't qualified to fix problems
OVERLAND PARK, KANSAS -- I recently took my Toshiba laptop into the Best Buy where I bought it to see if the Geek Squad could fix the problem I was having. My laptop (5 months old) would no longer comunicate with my palm, my printer and my Iomega Zip drive. They all quit the same day. I am pretty computer literate so I tried everything I knew to fix the problem. I also did trouble shooting via e-mail with Microsoft and HP to no avail. I took the computer to Best Buy as that is where I bought it and The Geek Squad advertises themselves as being very computer literate and that they are the computer guru's. When I took it in they told me it would be $200.00 to diagnose and repair the computer. They asked if I had backed up my system. I told them I wasn't able to as my computer would not comunicate with anything I plugged in. The young man told me they would back up everything. I asked how and he said they would take the hard drive out and back it up. A week later they said my computer was fixed. I went and picked it up, took it home, plugged it in and everything was wiped clean. Nothing had been backed up and it was as if I had a new computer. They used the recovery disc to take it back to new. I tested the items that my computer wouldn't work with before and they still didn't work. So for $200.00 they wiped my computer clean with the recovery disc (which I could have done) and called it fixed. The problem with my computer was never diagnosed, fixed or even tested to see if it was fixed. Then I made the mistake of reading the fine print after the fact and the $200.00 is non-refundable for any reason. Big Rip off! Your friend or neighbor will know more than the Geek Squad does.